Current jobs related to ServiceNow Technical Business Analyst - Sydney, New South Wales - AC3 Australia

  • ServiceNow Technical Business Analyst

    2 weeks ago

    Sydney, New South Wales, Australia AC3 Australia Full time

    ServiceNow Technical Business Analyst### OverviewAC3 Australia is seeking a skilled ServiceNow Technical Business Analyst to work onsite at one of our customers' close to Parramatta, NSW.### Key Responsibilities* Contribute to the analysis and delivery of business process initiatives* Organise and facilitate workshops with the business/customers - Meeting...

  • Technical ServiceNow Business Analyst

    1 day ago

    Sydney, New South Wales, Australia AC3 Australia Full time

    About the RoleWe are seeking an experienced Technical ServiceNow Business Analyst to join our team at AC3 Australia. This is a contract position with an initial 6-month term, offering high chances of extension or ongoing work.Key ResponsibilitiesContribute to the analysis and delivery of business process initiatives.Organise and facilitate workshops with...

  • ServiceNow Technical Business Analyst

    2 weeks ago

    Sydney, New South Wales, Australia AC3 Australia Full time

    About the RoleWe are seeking a highly skilled ServiceNow Technical Business Analyst to join our team at AC3 Australia.The successful candidate will contribute to the analysis and delivery of business process initiatives, working closely with our customers to gather and analyse end-user requirements.This is a unique opportunity to work as a ServiceNow...

  • ServiceNow Technical Business Analyst

    1 week ago

    Sydney, New South Wales, Australia AC3 Australia Full time

    About the RoleThis is an exciting opportunity to join AC3 Australia as a ServiceNow Technical Business Analyst/Trainer. As a key member of our team, you will contribute to the analysis and delivery of business process initiatives, working closely with our customers to gather and analyse end user requirements.ResponsibilitiesContribute to the analysis and...

  • ServiceNow Technical Support Specialist

    1 week ago

    Sydney, New South Wales, Australia ServiceNow Full time

    About the RoleAs a Technical Support Engineer for ServiceNow, you will be part of a global organization tasked with guiding our customers through critical issues to ensure timely and effective case resolution.The Support Engineer plays a crucial role in delivering exceptional customer experiences, using skills that include building trust, showing empathy,...

  • ServiceNow Technical Business Analyst Expert

    5 days ago

    Sydney, New South Wales, Australia AC3 Australia Full time

    Company Overview:AC3 Australia is a leading IT services company specializing in secure multi-cloud solutions. With offices in Sydney, Melbourne, and Auckland, we serve over 50% of the NSW State Government and more than 1,200 enterprise customers in Australia and New Zealand.About the Company:Cloud and infrastructureCyber securitySoftware and data...

  • Technical Solution Architect

    4 weeks ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Job DescriptionWe are seeking a highly skilled and experienced Technical Solution Architect to join our team at ServiceNow. As a key member of our architecture team, you will be responsible for designing and implementing best-in-class ServiceNow solutions that meet the needs of our customers.Key Responsibilities:Lead the design and development of complex...

  • Technical Solution Architect

    1 month ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Job Title: Technical Solution ArchitectWe are seeking a highly skilled Technical Solution Architect to join our team at ServiceNow. As a Technical Solution Architect, you will be responsible for designing and implementing complex solutions and integrations between ServiceNow and other enterprise platforms.Key Responsibilities:Lead the design and development...

  • Senior Technical Consultant

    4 weeks ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Unlock Business Value with ServiceNowServiceNow is a global market leader in digital transformation, and we're looking for a Senior Technical Consultant to join our team in Sydney. As a key member of our customer success organization, you'll help our clients unlock business value and accelerate their adoption of ServiceNow products.Key...

  • Technical Solution Architect, Ciwf

    3 weeks ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Transformative ServiceNow Solutions ArchitectWe are seeking a seasoned ServiceNow Technical Architect to leverage their expertise in Salesforce Service Cloud and architect best-in-class ServiceNow solutions.Key Responsibilities:Lead the design and development of complex solutions and integrations between ServiceNow and other enterprise platforms.Maintain...

  • Senior Technical Consultant

    2 months ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Job Title: Senior Technical ConsultantAt ServiceNow, we're transforming the way organizations work. As a Senior Technical Consultant, you'll play a critical role in helping our customers unlock business value and accelerate their digital transformation journey.About the RoleThis is a unique opportunity to join our global customer success organization and...

  • Senior Technical Consultant

    4 weeks ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Job DescriptionAt ServiceNow, we're transforming the way work gets done. As a Senior Technical Consultant, you'll play a critical role in helping our customers unlock business value and accelerate their digital transformation journey on the Now Platform.Key Responsibilities:Present and deliver technical accelerators to complex, large enterprise customers...

  • Technical Solution Specialist

    2 weeks ago

    Sydney, New South Wales, Australia ServiceNow Full time

    ServiceNow Technical Solution Architect RoleThe ideal candidate for this position will have extensive experience in designing and implementing ServiceNow solutions that align with business needs and industry best practices.Key Responsibilities:Lead the design and development of complex solutions and integrations between ServiceNow and other enterprise...

  • Technical Solution Architect, Ciwf

    1 month ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Transformative ServiceNow Solutions ArchitectWe are seeking a seasoned ServiceNow Technical Architect to leverage their expertise in Salesforce Service Cloud to architect and implement best-in-class ServiceNow solutions.Key Responsibilities:Maintain skills/certifications on CSM (Customer Service Management) and/or FSM (Field Services Management) and/or...

  • Technical Solution Architect, Ciwf

    4 weeks ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Transformative ServiceNow Solutions ArchitectWe are seeking a visionary ServiceNow Technical Architect to join our team. As a seasoned expert in Salesforce Service Cloud, you will leverage your expertise to architect and implement best-in-class ServiceNow solutions.Key Responsibilities:Maintain skills/certifications on CSM (Customer Service Management)...

  • Technical Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia ServiceNow Full time

    **Job Title:** Technical Support Engineer**Job Summary:** We are seeking a highly skilled Technical Support Engineer to join our global organization. As a Technical Support Engineer, you will be part of a team that provides technical guidance and support to our customers. Your primary role will be to resolve technical cases created by customers, utilizing...

  • Technical Accelerators Manager

    4 weeks ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Job SummaryWe are seeking a highly skilled and experienced Manager to lead our Technical Accelerators team at ServiceNow. As a key member of our ServiceNow Impact organization, you will be responsible for managing a team of Technical Consultants to deliver specified accelerators to our customers.Key ResponsibilitiesHire, coach, and lead a team of Senior and...

  • Senior Technical Consultant

    1 month ago

    Sydney, New South Wales, Australia Servicenow Full time

    Job DescriptionAt ServiceNow, we're on a mission to make the world work better for everyone. As a Senior Technical Consultant, you'll play a critical role in helping our customers unlock business value and accelerate their digital transformation journey on the Now Platform.Key ResponsibilitiesDeliver technical accelerators to complex, large enterprise...

  • Technical Accelerators Manager

    4 weeks ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Job DescriptionServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to work smarter, faster, and better.The Manager – Technical Accelerators is a key role in ServiceNow...

  • ServiceNow Training and Adoption Lead

    2 months ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Job DescriptionServiceNow is seeking a highly skilled Training and Adoption Lead to join our team. As a key member of our organization, you will be responsible for leading customers through custom training and user adoption initiatives.Key Responsibilities:Lead custom training and adoption engagements from pre-sales stage to successful delivery of the...

ServiceNow Technical Business Analyst

2 months ago

Sydney, New South Wales, Australia AC3 Australia Full time
About the Role

This is a contract position for a ServiceNow Technical Business Analyst to work onsite at one of our customers' locations in the Parramatta area. The initial contract is for 6 months, with high chances of extension or ongoing work.

Key Responsibilities
  • Contribute to the analysis and delivery of business process initiatives
  • Organise and facilitate workshops with the business/customers to gather and analyse end-user requirements
  • Create process maps and identify areas for potential improvement
  • Develop functional specifications and document desired outcomes of system enhancements/developments
  • Produce technical specifications to communicate user requirements in technical terms to stakeholders
  • Coordinate User Acceptance Testing (UAT) to ensure the overall efficiency, functionality, and user friendliness of system enhancements
  • Provide input directly into operational change management initiatives and training
  • Demonstrate detailed knowledge of products through the ability to accurately explain core system functionality, module capability, and configuration options
  • Deliver training sessions, develop training materials, and ensure effective knowledge transfer to users
Requirements
  • Previous experience working as a ServiceNow business analyst in medium to large environments
  • Extensive experience across the ServiceNow platform and modules, including ITSM, CMDB, HRSD, and GRC
  • Outstanding ability to analyse, isolate, and interpret business needs and develop appropriate artefacts/outputs
  • Proven ability to adapt and work under pressure in a complex environment with multiple stakeholders and firm deadlines
  • Industry certifications, such as ServiceNow Certified System Admin (CSA) and ITIL Foundation certificate
  • Outstanding level of written and oral communication skills, with a confident, personable, and professional manner
  • Previous experience in developing training materials and conducting interactive training sessions is highly regarded