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Senior Technical Consultant
2 months ago
We are seeking a highly skilled Senior Technical Consultant to join our team in Sydney. As a key member of our global customer success organization, you will play a critical role in helping our customers unlock business value and accelerate the adoption of our ServiceNow products.
About the Role:This is a unique opportunity to be part of a new team we are building in Sydney, focused on ServiceNow Impact, our newest product. You will work closely with customers to deliver our technical accelerators, act as a ServiceNow subject matter expert, and bring best practices, innovations, and capabilities to help customers achieve their goals.
Key Responsibilities:- Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely.
- Prepare all client-facing and internal deliverables that are technology-related.
- Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members.
- Guide development of new offerings for our technical accelerator portfolio.
- Engage with customers' requests in Impact, including scoping of level of effort, fulfilling business requirements, and resolving customer escalations.
- Demonstrate the product, both standard and tailored to customer needs.
- Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments.
- Knowledge of technical components such as LDAP, SAML/SSO, and integrations that make use of these technologies.
- Ideal experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics products.
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment.
- Experience working with Agile methodologies.
- Excellent communication and presentation skills.
- Excellent interpersonal skills, customer-centric attitude, and experience working with cross-functional teams and multi-level stakeholders.
- Prepared to study for, obtain, and maintain ServiceNow certification.
We value inclusivity and welcome candidates from diverse backgrounds, including non-traditional paths. Our team is committed to making the world work better for everyone, and we believe that unique experiences enrich our team. If you are passionate about ServiceNow and customer success, we encourage you to apply.
We are an equal opportunity employer and are committed to creating an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, please contact us for assistance.
