Senior Technical Consultant
1 month ago
ServiceNow is a global market leader in AI-enhanced technology, empowering organizations to find smarter, faster, and better ways to work. As a Senior Technical Consultant, you will be part of a new team building in Sydney, working on ServiceNow Impact, our newest product.
ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform, accelerating customers' time-to-value. As a key member of the global customer success organization, you will help customers unlock business value and accelerate the adoption of ServiceNow products through delivering technical accelerators.
You will act as the ServiceNow subject matter expert, bringing best practices, innovations, and capabilities to help customers achieve their goals. With high expectations and a career at ServiceNow, you will be challenged to always be better.
Key Responsibilities:- Present and deliver technical accelerators to complex, large enterprise customers remotely
- Prepare client-facing and internal deliverables that are technology-related
- Identify and drive process improvement opportunities, guide best practices development, and mentor junior team members
- Guide development of new offerings for our technical accelerator portfolio
- Engage with customers' requests in Impact, including scoping of level of effort, fulfilling business requirements, and resolving customer escalations
- Demonstrate the product, both standard and tailored to customer needs
- Responsible for understanding business and technical problems addressed by the Customer Success Program, evolving products and business needs
- Develop and maintain strong working relationships with other teams
- Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
- Mentor resources and peer review development work
- Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments
- Knowledge of technical components such as LDAP, SAML/SSO, and integrations that make use of these technologies
- Ideal experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics products
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment
- Experience working with Agile methodologies
- Excellent communication and presentation skills
- Excellent interpersonal skills, customer-centric attitude, and experience working with cross-functional teams and multi-level stakeholders
- Prepared to study for, obtain, and maintain ServiceNow certification
We value inclusivity and welcome candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate.
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