Client Experience Manager

4 days ago

Sydney, New South Wales, Australia beBeeLuxury Full time $65,000 - $80,000
Job Description:
As a Client Service Advisor, you will play a crucial role in crafting exceptional client experiences through remote communication channels. With a genuine passion for luxury and a commitment to excellence, you will serve as a distinguished ambassador, curating personalized service delivered via phone, email, and live chat.

Key Responsibilities:
  • Cultivate enduring relationships with each client, consistently exceeding expectations in a remote setting.
  • Articulate the Maison's rich history and unparalleled product knowledge, forging lasting connections with our discerning clientele.
  • Guide clients through our diverse product universe, identifying opportunities to enrich their personal collections and cultivate brand loyalty.
  • Contribute to a positive and collaborative environment within our Client Service Center, upholding the standards of excellence synonymous with Louis Vuitton.

Profile:
  • A genuine commitment to building lasting relationships with clients remotely, guiding them with expertise through the world of luxury goods.
  • A strong motivation to achieve key performance indicators (KPIs) and contribute to the team's collective success within a structured environment.
  • Mastery of verbal and written communication, enabling engagement and connection with diverse clients through various digital channels with elegance and precision.
  • A proactive and resourceful approach, demonstrating resilience in the face of challenges while maintaining a composed and professional demeanor in a dynamic environment.
  • Comfort and fluency in utilizing technology and navigating multiple systems seamlessly to enhance client interactions.

Luxury Advocate:
  • A genuine enthusiasm for the luxury retail experience, with a desire to share your knowledge and passion with our clientele.

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