Client Experience Manager

6 days ago

Sydney, New South Wales, Australia Esencia Wealth Full time $60,000 - $90,000 per year

Reports to

Senior Client Experience Manager

Qualifications & Experience

Essential

· Proven success in a client service role.

· Commitment to delivering outstanding client experiences.

· Ability to thrive in a fast-paced environment.

· High attention to detail.

· Hands-on experience with a range of marketing tools and platforms to effectively plan, execute, and analyze campaigns.

Desirable

· Undergraduate qualifications.

· Experience in marketing and content management.

· Event management experience.

Job Purpose

· The Client Experience Manager delivers high-quality, personalised service to both new and existing clients.

Key Responsibilities

· Prepare and reset meeting rooms for client appointments.

· Greet clients and handle enquiries professionally.

· Coordinate and manage marketing campaigns across the company website and social platforms.

· Oversee daily marketing activities with internal and external stakeholders.

· Maintain and schedule content plans.

· Support content creation and management.

· Plan and execute eDM campaigns.

· Organise and manage client events.

· Lead traditional marketing initiatives as needed.

· Develop and manage marketing automation workflows.

· Collaborate with external vendors to support business objectives.

· Own and enhance the client journey in partnership with stakeholders.

· Identify and implement process improvements to boost efficiency and service delivery.

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