Client Experience Manager
6 days ago
Reports to
Senior Client Experience Manager
Qualifications & Experience
Essential
· Proven success in a client service role.
· Commitment to delivering outstanding client experiences.
· Ability to thrive in a fast-paced environment.
· High attention to detail.
· Hands-on experience with a range of marketing tools and platforms to effectively plan, execute, and analyze campaigns.
Desirable
· Undergraduate qualifications.
· Experience in marketing and content management.
· Event management experience.
Job Purpose
· The Client Experience Manager delivers high-quality, personalised service to both new and existing clients.
Key Responsibilities
· Prepare and reset meeting rooms for client appointments.
· Greet clients and handle enquiries professionally.
· Coordinate and manage marketing campaigns across the company website and social platforms.
· Oversee daily marketing activities with internal and external stakeholders.
· Maintain and schedule content plans.
· Support content creation and management.
· Plan and execute eDM campaigns.
· Organise and manage client events.
· Lead traditional marketing initiatives as needed.
· Develop and manage marketing automation workflows.
· Collaborate with external vendors to support business objectives.
· Own and enhance the client journey in partnership with stakeholders.
· Identify and implement process improvements to boost efficiency and service delivery.
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