Team Leader

4 days ago

Brisbane, Queensland, Australia beBeeLeadership Full time
Customer Service Team Leader Job Description

We are seeking a highly skilled and experienced Customer Service Team Leaderto join our team. This leadership role involves guiding daily operations, supporting valued customers, and driving continuous improvement.

As a key member of our customer-facing team, you will work closely with account managers and other internal departments to ensure seamless communication and coordination. Your strong leadership skills, technical print knowledge, and excellent communication abilities will enable you to effectively translate customer needs into practical solutions.

  • Lead the Customer Service team to achieve smooth daily operations and exceptional customer service.
  • Respond to customer inquiries, process orders accurately, and provide timely updates to maintain customer satisfaction.
  • Support Account Managers and inbound customers with quotes, documentation, and coordination to drive sales growth and efficiency.
  • Maintain accurate records and ensure efficient documentation processing to meet regulatory requirements.
  • Resolve customer concerns through effective collaboration with internal departments and implement process improvements to foster a positive team culture.
Required Skills and Qualifications:

To succeed in this role, you must possess:

  • Proven customer service experience, preferably within the manufacturing, print, or packaging industry, with a deep understanding of the pace and precision required.
  • Strong leadership experience, with a track record of motivating teams, driving performance, and fostering a culture of accountability and continuous improvement.
  • Excellent collaboration skills, with the ability to work cross-functionally and build productive relationships across teams to achieve shared goals.
  • Impeccable phone manner and ability to establish & maintain positive relationships with strong written and verbal communication skills.
  • Highly detail-oriented and process-driven, with the ability to multitask and perform under pressure in a fast-paced environment.
Benefits:

We offer a range of benefits, including:

  • Competitive remuneration package.
  • Free onsite parking for employees.
  • Local and global career opportunities for growth and development.
  • Employee Assistance Program (EAP) for mental health and wellness support.
  • Employee referral program, rewarding employees for helping us find great talent.
Apply Now:

If you are interested in this exciting opportunity, please submit your application. We encourage candidates who feel they can make a difference at our organization to apply.

We are committed to providing an inclusive and diverse workplace where everyone feels valued and empowered. We welcome applications from all backgrounds and perspectives.

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