Front Office Operations Manager

1 month ago


Brisbane, Queensland, Australia Oaks Hotels Full time

Company Overview


Oaks Hotels is a leading hospitality provider offering exceptional guest experiences across Australia and New Zealand.



Salary Information

We offer a competitive salary of AU$65,000 - AU$70,000 per annum, reflecting the importance of this role in delivering outstanding front desk services.



About the Role

As a Front Office Supervisor at Oaks Brisbane on Margaret Suites, you will be responsible for guiding and supporting the team in providing excellent guest welcoming and experiences. This is an exciting opportunity to join a dynamic team with excellent benefits available.


The ideal candidate will have previous office supervisory experience, extensive experience working within a Hotel/Resort environment, and exceptional customer service skills. They will also be able to manage time effectively, present professionally, and be available to work weekends, public holidays, and morning/night shifts if required.



Key Responsibilities

  • Guide & support the team in providing outstanding guest welcoming and experiences
  • Act as a role model, sharing expertise and continually inspiring the team
  • Ensure daily tasks are completed accurately and in a timely manner
  • Conduct guest arrivals and departures
  • Resolve & respond to guest complaints in a timely and professional manner


Benefits Package

You will enjoy a range of benefits, including 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand, access to Minor Hotels ANZ paid parental leave benefits, and additional paid leave including Birthday and Study leave.


Educational financial support may be available to those who undertake development relevant to the company's business requirements. You will also receive NIB Insurance discounts, discount savings and cash back from over 400 popular retailers in Australia and New Zealand, and entertainment and experience discounts.


Our people drive the success of our business, so we invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best workplace culture.


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