Guest Services Manager

2 days ago

Brisbane, Queensland, Australia beBeeGuestServices Full time

Job Description

We are seeking a highly skilled Guest Services Manager to join our team. This is an exciting opportunity to take on a senior role in the hospitality industry.

About the Role

  • Lead by example in delivering exceptional guest service, ensuring a seamless and positive experience for all guests.
  • Assist with training, coaching, and supporting guest-facing staff members.
  • Handle guest inquiries, complaints, and feedback with professionalism and attention to detail.
  • Work closely with the Front Office leadership team to develop and implement strategies to improve guest satisfaction and loyalty.

Required Skills and Qualifications

To be successful in this role, you will need:

  • A strong background in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • The ability to work well under pressure and handle multiple tasks simultaneously.
  • A passion for delivering outstanding service and creating memorable guest experiences.

Benefits

We offer a competitive salary package, including:

  • A generous hourly rate.
  • A range of benefits, including staff discounts, training and development opportunities, and a supportive work environment.

Why Join Us?

This is an excellent opportunity to join a dynamic team and take your career to the next level. We offer a range of benefits and opportunities for growth and development, making us an attractive employer for anyone looking to succeed in the hospitality industry.

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