Guest Service Manager

6 hours ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $61,488 - $102,224
Front Office Supervisor Role

We are seeking an experienced leader to oversee front office operations, ensuring a seamless guest experience.

  • Leads and supports the team in delivering exceptional service and ensuring a warm welcome for guests.
  • Serves as a role model, sharing expertise and motivating the team to achieve high standards of service.
  • Oversees daily tasks, ensuring accuracy and timeliness.
  • Manages guest arrivals and departures efficiently, providing a seamless check-in/check-out experience.
  • Addresses and resolves guest complaints promptly and professionally, maintaining high levels of guest satisfaction.

This is an exciting opportunity to develop your leadership skills and career in the hospitality industry. A competitive remuneration package, comprehensive professional induction, and ongoing training are offered.

The ideal candidate will possess leadership skills with the ability to effectively manage and motivate a team. They will have extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations. Exceptional customer service skills are essential, with the ability to maintain a consistently positive and professional demeanor, even in high-pressure situations.

Key Responsibilities:

  • Lead and support the front office team to deliver exceptional guest experiences.
  • Manage guest arrivals and departures, ensuring a seamless check-in/check-out process.
  • Address and resolve guest complaints promptly and professionally.
  • Maintain high standards of service, adhering to company policies and procedures.

Requirements:

  • Leadership skills with the ability to motivate and manage a team.
  • Extensive background in the hospitality industry, ideally within a hotel or resort setting.
  • Thorough understanding of guest service standards and operations.
  • Exceptional customer service skills, maintaining a consistently positive and professional demeanor.

Benefits:

  • Competitive remuneration package.
  • Comprehensive professional induction and ongoing training.
  • A range of exclusive benefits, including accommodation discounts, wellbeing programs, and leave benefits.

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