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Guest Service Expert

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $47,409 - $63,352
Guest Service Expert

We are seeking a skilled Guest Service Expert to deliver exceptional experiences for our guests.

  • Assist guests with check-in, check-out, and any other requests in a professional manner.
  • Maintain accurate records of guest accounts and ensure seamless interactions throughout their stay.
  • Provide recommendations on local attractions and events to enhance the guest experience.
About This Role:

This is an exciting opportunity to join our team as a Guest Service Expert. The ideal candidate will possess excellent communication skills, a passion for hospitality, and a commitment to delivering 5-star customer service.

  • Excellent interpersonal and problem-solving skills.
  • Strong knowledge of local area and ability to recommend attractions and activities.
  • Ability to work effectively in a fast-paced environment and maintain high levels of professionalism under pressure.
Your Key Responsibilities:

As a Guest Service Expert, you will be responsible for:

  • Providing exceptional guest service and ensuring a positive experience for all guests.
  • Managing guest requests and maintaining accurate records.
  • Staying up-to-date with local information and recommending attractions and activities to enhance the guest experience.
What We're Looking For:

The ideal candidate will have:

  • A strong passion for delivering exceptional customer service.
  • Excellent communication and interpersonal skills.
  • The ability to work effectively in a fast-paced environment and maintain high levels of professionalism under pressure.