Guest Services Manager

Guest Services Manager The Constance Hotel -Brisbane
Join to apply for theGuest Services Manager The Constance Hotel -Brisbanerole atThe Constance Hotel
Guest Services Manager The Constance Hotel -Brisbane
1 week ago Be among the first 25 applicants
Join to apply for theGuest Services Manager The Constance Hotel -Brisbanerole atThe Constance Hotel
Competitive salary and exclusive staff discounts
A great opportunity for an experienced Front Office professional who is ready for the next challenge
Join a dynamic, growing company with great career opportunities
FREE U Day - get the day off on your Birthday
*
Competitive salary and exclusive staff discounts
A great opportunity for an experienced Front Office professional who is ready for the next challenge
Join a dynamic, growing company with great career opportunities
FREE U Day - get the day off on your Birthday
*
The Constance Hotel is seeking an enthusiasticGuest Services Manager.
If you enjoy connecting with people, this is the role for you
In addition to Front Office duties, this role will drive and implement the guest experiences throughout the hotel.
About The Role
Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
Be an ambassador for the Hotel, positively representing and promoting our boutique brand over the phone, by email and in person
Make recommendations on the Hotel and local area
Respond to guest feedback, concerns or complaints from guests appropriately and follow up/report as required
About You
Success in a similar role and exposure to Hotel Front Office reception and reservations work is essential
Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
An acute eye for detail and exceptional administrative skills and able to pick up systems
Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
Commitment with flexibility to work mornings, evenings, overnights, weekends and public holidays
Positive mindset and a can do attitude
About Us
The Constance Hotel
Brisbane's only street art Hotel has partnered with some of Australia's most creative personalities to create a distinctly Brisbane vibe.
The unique character of the building has been artfully restored and provides a charming foundation for this Brisbane CBD hotel, which is celebrated and upheld daily by the team members who work here.
Lancemore Hotel Group
Founded in 1986, The Lancemore Group is a leading Australian lifestyle brand and pioneer in Boutique Hotels and residential conference facilities.
Our Hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award winning wines.
We are expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...
Apply now
No Recruitment Agencies pleaseSeniority level
Seniority level
Not Applicable
Employment type
Employment type
Full-time
Job function
Job function
Other
Industries
Hospitality
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