Process Transformation Leader

4 days ago

Sydney, New South Wales, Australia beBeeTransformation Full time $180,000 - $220,000

Job Overview

Job Description:

This key leadership role drives process transformation and excellence across Enterprise and Business customers.

The successful candidate will lead a process transformation strategy that simplifies processes and puts customers at the centre.

Main Responsibilities:
  • Develop and deliver large-scale process improvements focused on the Enterprise/Business portfolio using Lean Six Sigma and automation to boost efficiency and impact.
  • Partner with senior leaders to remove friction and ensure new products and solutions launch with seamless experiences, and that it's easy for our customers to get the most out of their existing relationships with us.
  • Drive a portfolio of high-value initiatives, tracking success through explicit measures such as NPS and customer-focused outcomes, efficiency gains, and cost savings.
  • Build trusted relationships across the business and industry to influence outcomes and share best practice.
  • Lead, coach, and inspire a high-performing team of process excellence professionals.
Requirements:
  • Extensive experience in transformation, process design, and customer experience leadership — with proven impact across both Business and Consumer and Enterprise business environments with an ICT focus.
  • Certified Lean Six Sigma Black Belt (or Master Black Belt), with a track record in automation (RPA).
  • A proven leader who influences at the highest levels and thrives in complex, matrix environments.
  • Strong commercial acumen, balancing business performance with customer-first outcomes.
  • Skilled in leading people through developing talent, building capability, and championing continuous improvement.
About Us:

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

This role will be focused on Enterprise Business.

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