
Process Transformation Leader
2 days ago
Discover your opportunity to shape process transformation strategies.
- Drive impactful change by leading cross-functional teams and collaborating with senior leaders.
We believe in the strength of a vibrant, diverse, and inclusive workforce. Our innovative approach champions customer-centric solutions through various roles.
At our organization, we're transforming the way we work to deliver on our purpose – to provide real choice. Our Process Centre of Excellence plays a pivotal role in driving strategic priorities.
The Day-to-Day- Develop and implement process redesign strategies that simplify complex processes and enhance customer experiences.
- Deliver large-scale process improvements using Lean Six Sigma and automation to boost efficiency and impact.
- Partner with senior leaders to remove friction and ensure seamless customer experiences.
- Drive high-value initiatives tracking success through NPS customer-focused measures, efficiency gains, and cost savings.
- Build trusted relationships across the business and industry to influence outcomes and share best practice.
- Lead, coach, and inspire a high-performing team of process excellence professionals.
- Proven experience in transformation, process design, and customer experience leadership.
- Certified Lean Six Sigma Black Belt (or Master Black Belt) with a track record in automation.
- A proven leader who influences at the highest levels and thrives in complex, matrix environments.
- Strong commercial acumen balancing business performance with customer-first outcomes.
- Skilled in leading people through developing talent, building capability, and championing continuous improvement.
Are you a transformation leader with a passion for delivering impactful results? Do you have a proven track record in process redesign and customer experience leadership?
- Extensive experience in transformation and process design.
- Certified Lean Six Sigma Black Belt (or Master Black Belt).
- Strong commercial acumen and ability to balance business performance with customer-first outcomes.
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