IT Service Desk Analyst
10 hours ago
Norton Rose Fulbright is a leading global law firm that delivers cutting-edge legal services to multinational blue-chip companies and government bodies.
The RoleOur IT Service Desk team is known for its collaborative and supportive culture, and we're seeking a skilled IT Support Professional to join our team in Brisbane.
As an IT Support Professional, you will work on-site in our Brisbane office as part of a team to troubleshoot and resolve first and second-level IT queries from Partners, senior managers, and the broader business.
This role requires manual handling of equipment from time to time, and you'll need to be flexible and adaptable with good time management skills.
Key Responsibilities- Provide first and second-level support to Norton Rose Fulbright staff.
- Provide a high level of customer service for incoming phone calls and requests through the call logging system.
- Troubleshoot hardware and software issues, assisting with equipment roll-outs and manual handling of equipment.
- Monitor the Service Desk call logging system, ensuring incidents and requests are acknowledged in a timely manner.
- Identify problems that require additional expertise and take appropriate action, including escalating as necessary.
- Liaise and collaborate with other IT teams and employees to resolve issues.
- Support IT's after-hours roster to provide after-hours service to all Norton Rose Fulbright offices and users.
- Involvement in firm-wide projects and rollouts, supporting upgrades to the software environment.
- Previous service desk experience in a professional services firm.
- Relevant IT qualifications or equivalent experience.
- MS certification.
- ITIL certification/awareness.
- Strong written and verbal communication skills.
- Flexible and adaptable with good time management.
We're looking for a collaborative and customer-oriented individual who can build strong relationships with our stakeholders.
As an IT Support Professional, you'll be rewarded with genuine career prospects and an inclusive, high-performing team environment renowned for its collaborative culture, passion for client service, and professional development opportunities.
Remuneration will be commensurate with relevant experience.
We're proud to be recognized as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) and a gold-tier employer for LGBTI Inclusion through the Australian Workplace Equality Index.
We encourage Aboriginal and Torres Strait Islander candidates to apply.
To apply online, click the 'Apply' button below. If you require any adjustments to the recruitment process or if the application portal is inaccessible to you, please don't hesitate to contact Yvette Borradale via email or phone.
-
Service Desk Analyst
10 hours ago
Brisbane, Queensland, Australia Randstad Full time{"title": "Service Desk Analyst", "content": "Service Desk AnalystRandstad is seeking a skilled Service Desk Analyst to join our team in Brisbane. As a Service Desk Analyst, you will be responsible for providing technical support to our customers, resolving issues, and maintaining a positive customer experience.Key Responsibilities:Provide level 2 support...
-
Service Desk Analyst
8 hours ago
Brisbane, Queensland, Australia Queensland Fire and Emergency Services Full timeAbout the RoleWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at Queensland Fire and Emergency Services. As a Service Desk Analyst, you will be responsible for providing timely and quality ICT service desk support services for departmental and/or operational staff and volunteers.Key ResponsibilitiesProvide Tier 1...
-
Service Desk Analyst
2 days ago
Brisbane, Queensland, Australia Paxus - Technology + Digital Talent Full timeService Desk AnalystWe are seeking an experienced Service Desk Analyst to join our IT team. As a key member of our team, you will be responsible for delivering exceptional technical support, demonstrating outstanding customer service skills, and exhibiting proficiency in collaborating with diverse stakeholders to effectively address software and hardware...
-
Service Desk Analyst
8 hours ago
Brisbane, Queensland, Australia Southern Cross Care Queensland Full timeAbout the RoleWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at Southern Cross Care Queensland. As a key member of our ICT team, you will play a critical role in ensuring the smooth operation of our IT systems and applications, resolving technical issues, and providing exceptional customer service.Key...
-
Service Desk Analyst
7 days ago
Brisbane, Queensland, Australia Public Sector People Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at Public Sector People. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide enterprise-level customer service, exceeding client expectations through prompt...
-
Service Desk Operations Specialist
7 days ago
Brisbane, Queensland, Australia Michael Page Full timeAbout Our ClientOur client is a reputable Government organization in the CBD, seeking a skilled Service Desk Analyst to join their collaborative IT department.Job DescriptionThe successful candidate will be responsible for:Providing technical support for approved software packages, including electronic lock and security systems, surveillance systems, digital...
-
IT Service Desk Analyst
7 days ago
Brisbane, Queensland, Australia Talent Web Full timeJob Summary: We are seeking a highly skilled IT Service Desk Analyst to join our team at Talent Web. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our end-users.Key Responsibilities:Provide best-in-class, white-glove support to our end-users to ensure they have a great user...
-
Service Desk Specialist
4 days ago
Brisbane, Queensland, Australia Archdiocese of Brisbane Full timeJob SummaryWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at the Archdiocese of Brisbane. As a Service Desk Analyst, you will be responsible for providing technical support and assistance to our internal technology customers.Key ResponsibilitiesProvide technical support and assistance to internal technology customers via...
-
Service Desk Analyst
7 days ago
Brisbane, Queensland, Australia Queensland Fire and Emergency Services Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at Queensland Fire and Emergency Services. As a Service Desk Analyst, you will be responsible for providing timely and quality ICT service desk support services for departmental and/or operational staff and volunteers.Key ResponsibilitiesProvide Tier 1 application and systems...
-
Service Desk Specialist
7 days ago
Brisbane, Queensland, Australia Archdiocese of Brisbane Full timeJob SummaryWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at the Archdiocese of Brisbane. As a Service Desk Analyst, you will be responsible for providing technical support and assistance to our internal technology customers.Key ResponsibilitiesProvide technical support and assistance to internal technology customers via...
-
Service Desk Support Specialist
8 hours ago
Brisbane, Queensland, Australia Michael Page Full timeAbout Our ClientOur client is a reputable Government body in Brisbane's CBD, seeking a skilled Service Desk Analyst to join their collaborative IT department.Job DescriptionThe successful candidate will be responsible for providing technical support for approved software packages, including electronic lock and security systems, surveillance systems, digital...
-
Service Desk Specialist
6 days ago
Brisbane, Queensland, Australia Lindsay Australia Ltd Full timeAbout the RoleLindsay Australia Ltd is seeking a skilled Service Desk Engineer to join our team at our Corporate Head Office in Acacia Ridge. As a Service Desk Engineer, you will be responsible for providing exceptional customer support to our 700+ IT system users located in 36 company sites across Australia.Key ResponsibilitiesRespond to support requests...
-
Service Desk Support Specialist
9 hours ago
Brisbane, Queensland, Australia Flexhive Full timeJob Title: Service Desk AnalystThis role is inclusive of a 25% casual loading.Location: FlexibleJob Type: Full-Time (3-Month Contract) with chance of extension and permanencyExperience: Minimum 5 years in a similar roleWe are seeking a skilled and experienced Service Desk Officer to join our team for an initial 3-month contract and contribute to delivering...
-
Senior Business Analyst
10 hours ago
Brisbane, Queensland, Australia Exclaim IT Full time{"title": "Senior Business Analyst", "subtitle": "Financial Services Expert", "content": "We are seeking a seasoned Senior Business Analyst to join our dynamic team at Exclaim IT. The ideal candidate will have a strong background in financial services and investment, with a proven track record in senior stakeholder management and experience in adapting to...
-
Service Desk Consultant
10 hours ago
Brisbane, Queensland, Australia DFP Recruitment Services Full time{"title": "Service Desk Consultant", "description": "We are seeking a highly skilled Service Desk Consultant to join our team in the automotive industry.This is an exciting opportunity to work in a rapidly expanding global company with offices in four continents.About the RoleAs a Service Desk Consultant, you will be an active member of the Service Desk...
-
Senior Business Analyst
3 days ago
Brisbane, Queensland, Australia Exclaim IT Full timeAbout the RoleWe are seeking an experienced and proactive Senior Business Analyst to join our dynamic team at Exclaim IT. The ideal candidate will have a strong background in financial services and investment, with a proven track record in senior stakeholder management, and experience in adapting to new legislative changes.Key ResponsibilitiesAssess and...
-
Service Desk Technician
9 hours ago
Brisbane, Queensland, Australia Michael Page Full time{"title": "Service Desk Technician", "content": "About the RoleWe are seeking a highly skilled Service Desk Technician to join our dynamic IT team within a prominent Government agency. As a Service Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and collaborating with...
-
Service Desk Operations Manager
6 days ago
Brisbane, Queensland, Australia Troocoo Full timeAbout the RoleThis full-time position is based in a dynamic and growing organization, Troocoo.The Service Desk Manager will oversee the day-to-day operations of the ICT Service Desk, monitor performance, implement continuous improvements, and support issue resolution. The role involves regular interaction with internal stakeholders to enhance customer...
-
Service Desk Team Lead
10 hours ago
Brisbane, Queensland, Australia Queensland Fire and Emergency Services Full timeAbout the RoleWe are seeking an experienced Service Desk Team Lead to join our team at Queensland Fire and Emergency Services. As a key member of our Service Centre, you will be responsible for leading the coordination of service desk functions and supporting IT service management processes.Key ResponsibilitiesLead and manage the development of the team by...
-
ICT Service Desk Specialist
9 hours ago
Brisbane, Queensland, Australia CPL - Choice, Passion, Life Full timeAbout the Role:We are seeking a skilled ICT Service Desk Officer to join our team at CPL - Choice, Passion, Life. As an ICT Service Desk Officer, you will be responsible for providing first and second-level technical support to our employees across multiple sites in Queensland.Key Responsibilities:Manage and resolve first and second-level ICT support...
