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Service Desk Analyst
2 months ago
We are seeking a highly skilled Service Desk Analyst to join our team at Public Sector People. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Provide enterprise-level customer service, exceeding client expectations through prompt and effective resolution of IT incidents and service requests.
- Offer a combination of hands-on and remote support to resolve technical issues and deliver IT services across various locations.
- Handle first-level support for ICT incidents and service requests, utilizing incident management and request fulfillment processes in line with Service Desk objectives and targets.
- Collaborate with the Service Desk Team Leader to recommend and facilitate innovation, change, and continuous operational improvement of processes within the Service Desk team.
- Excellent telephone manner and written and verbal communication skills.
- Exceptional technical support and troubleshooting skills, with experience using remote desktop, call centre, and ITSM toolsets.
- Detailed knowledge of Microsoft Office and Office 365, Microsoft Windows 7 & 10, Azure AD, Intune, and Microsoft Active Directory, Apple iOS, and Android.
- 3-4 years of experience in a Service Desk team, preferably in a public sector or government administration environment.
- A temporary contract with possible extension.
- A competitive hourly rate of $45 + super.
- Immediate start with a less than 2-week notice period.
- Free onsite parking.
