ICT Service Desk Specialist

2 months ago

Brisbane, Queensland, Australia CPL - Choice, Passion, Life Full time

About the Role:

We are seeking a skilled ICT Service Desk Officer to join our team at CPL - Choice, Passion, Life. As an ICT Service Desk Officer, you will be responsible for providing first and second-level technical support to our employees across multiple sites in Queensland.

Key Responsibilities:

  • Manage and resolve first and second-level ICT support requests.
  • Provide technical support for software, hardware, communications, and networking equipment.
  • Image and deploy new ICT assets to staff.
  • Contribute to projects.

Requirements:

  • Minimum of one year's ICT service desk experience.
  • Level 2 Service Desk trouble shooting experience in a Windows/Microsoft environment (Windows 7/8/10, MS Office, print, hardware, AD/Exchange/O365, file servers, etc).
  • Current industry certifications; MCP and ITIL (desired).
  • Great customer service, communication, and interpersonal skills are a must.
  • Ability to work within an environment where systems are undergoing continual change.
  • Commitment to making a difference and continuous improvement.
  • Valid and current C class driving license.
  • Blue card and NDIS Worker Screen (we can help).

Why Choose CPL?

At CPL, we offer a range of benefits to our employees, including flexible work arrangements, tax-free savings, entertainment expenses, and growth opportunities. Our Brisbane CBD location is just 5 minutes from Central Station, making it easy to get to work.

About CPL:

We are a passionate and inclusive organization that makes a difference in people's lives every day. Our values are Be Here, Connect, Tune In, Grow, and Speak Up, and we are committed to creating a positive impact in our community.

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