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Customer Solutions Specialist

2 months ago

Joondalup, Australia Probe CX Full time
{"About the Role

As a Customer Solutions Specialist at Probe CX, you will be part of a dynamic team that delivers exceptional customer experiences. Your expertise will be crucial in efficiently managing customer interactions, handling inquiries related to new connections, solar solutions, and billing concerns, as well as overseeing processes such as payment plans, direct debits, and meter readings.

Key Responsibilities:

* Handle inbound and outbound contacts within the required time frame
* Arrange payment plans
* Manage Customer Direct Debits
* Meet required standards of quality
* Meet attendance requirements in line with contract and company policies
* Others KPI's as required

What We Offer:

* Comprehensive paid training
* Diverse and inclusive work environment
* Unlimited access to a trusted mental health and wellbeing platform
* Join a multi-award-winning customer experience organization with a legacy spanning over 40 successful years

About You:

We value your diverse background and ability to build genuine connections with customers. Your commitment to delivering exceptional experiences, even when navigating complex inquiries, is inherent to you. Your adaptability and willingness to learn make you a welcome addition to our team. Tech-savvy and an active listener, you seamlessly multitask between systems.

To Be Successful in This Role, You Will:

* Have the ability to build a relationship with customers over the phone, delivering exceptional customer experiences consistently
* Adhere to comprehensive compliance standards
* Effectively handle and resolve complex enquiries
* Demonstrate resilience and flexibility in all customer interactions
* Competently use technology and multitask between different systems while actively listening
* Complete a National Police Clearance
* Have full work rights to work within Australia for at least 12 months

Our Promise to You:

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.

At Probe CX, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating you and your unique strengths"}