Customer Solutions Specialist

2 weeks ago


Joondalup, Australia Probe CX Full time
About the Role

As a Customer Solutions Specialist at Probe CX, you will be part of a dynamic team that delivers exceptional customer experiences. Your expertise will be crucial in efficiently managing customer interactions, handling inquiries, and resolving complex issues.

Key Responsibilities:
  • Handle inbound and outbound contacts in a timely manner
  • Arrange payment plans and manage customer direct debits
  • Meet quality and attendance standards
  • Adhere to comprehensive compliance standards
  • Effectively handle and resolve complex enquiries
About You

We value your diverse background and commitment to delivering exceptional experiences. Your ability to build genuine connections with customers, uphold compliance standards, and adapt to new situations makes you an ideal candidate for this role.

What We Offer
  • Comprehensive paid training
  • Diverse and inclusive work environment
  • Unlimited access to a trusted mental health and wellbeing platform
  • Opportunity to work with a multi-award-winning customer experience organization
Our Promise to You

At Probe CX, we believe in fostering an inclusive culture that celebrates individuality and promotes growth. We provide space for everyone to thrive and make room for opportunities to succeed.



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