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Customer Service Team Lead

2 months ago

Melbourne, Victoria, Australia Cash Full time
Job Description

Job Title: Customer Service Team Lead

Job Summary:

Cash is seeking a highly skilled and experienced Customer Service Team Lead to join our Global Support Team. As a Customer Service Team Lead, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service and support.

Key Responsibilities:

  • Lead a team of customer service representatives: Provide guidance, coaching, and feedback to ensure that team members are meeting their performance goals and providing excellent customer service.
  • Ensure service delivery: Oversee the delivery of customer service to ensure that our customers receive timely and effective support.
  • Identify and resolve issues: Work with internal teams to identify and resolve issues that impact customer service delivery.
  • Develop and implement processes: Develop and implement processes to improve customer service delivery and ensure that our customers receive the best possible experience.
  • Collaborate with cross-functional teams: Work closely with cross-functional teams, including product, marketing, and operations, to ensure that customer service is aligned with business objectives.

Requirements:

  • Team leadership experience: Proven experience leading a team of customer service representatives.
  • Customer service expertise: Strong knowledge of customer service principles and practices.
  • Communication skills: Excellent communication and interpersonal skills.
  • Problem-solving skills: Ability to analyze and resolve complex customer service issues.
  • Business acumen: Strong understanding of business operations and customer service metrics.

What We Offer:

  • Competitive salary: A competitive salary and benefits package.
  • Opportunities for growth: Opportunities for career growth and professional development.
  • Collaborative work environment: A collaborative and dynamic work environment.