Business Onboarding Specialist

4 days ago

Melbourne, Victoria, Australia beBeeOnboarding Full time $120,000 - $140,000
Job Opportunity

At our CFD trading platform, we're seeking a seasoned Business Onboarding Specialist to enhance the onboarding experience for clients.

This exciting opportunity allows you to contribute directly to client acquisition and growth by streamlining onboarding processes, making them faster, smoother, and more engaging.

As our Business Onboarding Specialist, your key responsibilities will include:

  1. Requirements gathering & analysis: Collaborate with product managers to translate business objectives into clear, detailed requirements for onboarding features and flows.
  2. Capture regulatory requirements from multiple jurisdictions and ensure they are incorporated into onboarding journeys.
  3. Process mapping & documentation: Document 'as-is' and 'to-be' onboarding workflows (signup, KYC/AML, appropriateness test, deposit).
  4. Data & insights: Analyse onboarding funnel metrics (signup conversion, KYC pass rates, deposit rates, first-trade conversion rates).
  5. Delivery support: Support engineering teams by clarifying requirements, testing deliverables, and managing dependencies.
  6. Stakeholder Management: Act as a bridge between product, compliance, marketing, and customer support.

Key skills required for this role include strong analytical and problem-solving skills, excellent communication and collaboration skills, and the ability to work effectively in a fast-paced environment.

Benefits of this role include the opportunity to make a significant impact on client experience, career growth and development opportunities, and a collaborative and dynamic work environment.

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