Onboarding and Implementation Specialist

4 days ago

Melbourne, Victoria, Australia beBeeOnboarding Full time $87,977 - $129,710
Onboarding Role Overview

We're seeking an experienced Onboarding Specialist to join our team. This role plays a vital part in ensuring seamless customer onboarding, product adoption, and overall satisfaction.

Key Responsibilities
  • Develop strong relationships with customers, guiding them through the implementation and adoption of our product suite.
  • Collaborate with Sales teams during customer transitions to ensure a smooth post-sales experience.
  • Evaluate and improve onboarding processes to meet evolving business needs.
  • Migrate customer data from existing systems, ensuring accurate and efficient data transfer.
  • Manage customer schedules and onboarding timelines to achieve launch objectives.
  • Provide expert technical guidance to help customers use our system successfully.
  • Deliver comprehensive customer training and maintain relevant documentation.
  • Proactively communicate product updates and known issues to assigned customers.

We offer a flexible working model, allowing you to balance work-from-home flexibility with regular office days.

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