Senior IT Service Management Specialist
2 weeks ago
Job Description:
The role of a Senior IT Service Management Specialist at Quay Appointments is to utilize in-depth knowledge of IT Service Management to deliver strategic outcomes. Collaborating closely with customers, end-user representatives, and IT managers responsible for Service Management, the selected candidate will produce expected deliverables.
Key Responsibilities:
- Engage with stakeholders to elicit requirements effectively.
- Conduct workshops with end-users to formulate requirements accurately.
- Collaborate with ITSM SMEs and leadership to identify business process requirements.
- Document business requirements using epics, features, user stories, and acceptance criteria.
- Work with the project management team on system deployment.
Primary Technologies:
- Enterprise Service Management Software
- ITIL framework
Requirements:
- A minimum of 12 months experience in Systems Analyst or Business Analyst roles with a focus on business improvement initiatives and transformational projects.
- A good understanding of BPM tools (BPMN and UML).
- Experience in working with Service Management Tool uplift.
- Exceptional facilitation and stakeholder management skills.
- Effective influencing, communication, and negotiation skills.
Salary and Benefits:
We are offering an estimated annual salary of AU$85,000 - AU$110,000, depending on qualifications and experience, for this exciting opportunity in Canberra. As a valued member of our team, you can expect a comprehensive benefits package, including professional development opportunities and a supportive work environment.
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