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Senior IT Service Delivery Specialist

1 month ago

Canberra, ACT, Australia HiTech Group Full time

**About the Role:**

HiTech Group is seeking a highly skilled Senior IT Service Delivery Specialist to join their team. As a key member of the organization, you will play a crucial role in delivering exceptional IT services to clients.

**Key Responsibilities:**

  • Provide expert advice on IT Service Management and software product ESM.
  • Elicit requirements from stakeholders through effective communication and collaboration.
  • Conduct end-user workshops to gather requirements and develop solutions.
  • Collaborate with ITSM SMEs and leadership to define business processes and requirements.

**Requirements:**

  • A minimum of 1 year experience in undertaking similar roles within an organization.
  • Proven systems and business analyst experience within Commonwealth agencies and Government Departments.
  • Experience with Service Management Tool uplift and good understanding of BPM tools (BPMN and UML).

**What We Offer:**

  • An initial 12-month contract with the possibility of extension for a further 12 months.
  • A competitive daily rate commensurate with your experience.
  • The opportunity to work with a leading Federal Government Agency and be part of an established and friendly team.

**How to Apply:

Please forward your application quoting reference number JJ2380.