Virtual Administrator
2 days ago
About The Client:
A 100% Australian Aboriginal-owned creative marketing consultancy providing quality communication strategies, social media management, workshops, videography, design, branding, print, marketing, and website development services to their clients.
About The Role:
We are seeking a highly skilled Administrator to set up and manage our Monday.com platform. As the Point of Contact (POC) and Subject-matter Expert for system concerns, you will be responsible for administering the Marketing team in customer service, project management, and sales support.
Day-to-Day Tasks:
- Implement and manage Monday.com for CRM and project workflow purposes.
- Design and develop comprehensive monthly reports using Monday.com dashboards.
- Manage learning management resources on Monday.com.
- Conduct research tasks as required.
- Track and follow up on leads, recording them into Monday.com and communicating with clients via email or phone calls.
- Respond to client technical enquiries within an average time frame of 48 hours.
- Maintain monthly website hosting clients' websites by attending to technical requests and content updates.
- Participate in staff and client meetings when requested.
KPIs:
- Launch the Monday.com dashboard by August 30th 2024.
- Develop 3 Monday.com learning management boards per month.
- Respond to client technical enquiries within an average time frame of 48 hours.
Future Responsibilities:
- Support sales functions including follow-ups with leads between 7 to 14 days.
- Convert 3 sales per month.
Qualifications:
- At least 3 years of experience in an administration role.
- Proficient in Project Management.
- Experienced in using Monday.com.
- Skilled in research.
- Prior experience in sales and customer service roles is accepted.
Estimated Salary: AU$45,000 - AU$60,000 per annum depending on skill level and experience.
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