Virtual Administrator

2 days ago


Sydney, New South Wales, Australia Remote Staff Full time

About The Client:

A 100% Australian Aboriginal-owned creative marketing consultancy providing quality communication strategies, social media management, workshops, videography, design, branding, print, marketing, and website development services to their clients.

About The Role:

We are seeking a highly skilled Administrator to set up and manage our Monday.com platform. As the Point of Contact (POC) and Subject-matter Expert for system concerns, you will be responsible for administering the Marketing team in customer service, project management, and sales support.

Day-to-Day Tasks:

  • Implement and manage Monday.com for CRM and project workflow purposes.
  • Design and develop comprehensive monthly reports using Monday.com dashboards.
  • Manage learning management resources on Monday.com.
  • Conduct research tasks as required.
  • Track and follow up on leads, recording them into Monday.com and communicating with clients via email or phone calls.
  • Respond to client technical enquiries within an average time frame of 48 hours.
  • Maintain monthly website hosting clients' websites by attending to technical requests and content updates.
  • Participate in staff and client meetings when requested.

KPIs:

  • Launch the Monday.com dashboard by August 30th 2024.
  • Develop 3 Monday.com learning management boards per month.
  • Respond to client technical enquiries within an average time frame of 48 hours.

Future Responsibilities:

  • Support sales functions including follow-ups with leads between 7 to 14 days.
  • Convert 3 sales per month.

Qualifications:

  • At least 3 years of experience in an administration role.
  • Proficient in Project Management.
  • Experienced in using Monday.com.
  • Skilled in research.
  • Prior experience in sales and customer service roles is accepted.

Estimated Salary: AU$45,000 - AU$60,000 per annum depending on skill level and experience.


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