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Virtual Administrator
1 month ago
About The Role:
We are seeking a highly skilled Virtual Administrator to join our team at Remote Staff. As a key member of our marketing team, you will be responsible for setting up and managing our platform, as well as providing administrative support to our clients.
Key Responsibilities:
- Implementation and ongoing management of CRM and project workflow systems for sales and marketing purposes.
- Design and development of dashboards and comprehensive monthly reports.
- Implementation and ongoing management of learning management resources.
- Research tasks as required.
- Managing leads and sales, including tracking leads, recording them into our system, and following up with emails, meetings, or phone calls.
- Responding to client technical enquiries, such as email, web, domain, and design questions, queries, or concerns.
- Managing and maintaining monthly website hosting clients' websites, including attending to technical requests and content management updates.
- Attending and contributing to staff and client meetings as requested.
KPIs:
- Launch dashboard by August 30th 2024.
- Develop 3 learning management boards per month.
- Respond to client technical enquiries within an average time frame of 48 hours.
Qualifications:
- At least 3 years of working in an administration role.
- Proficient and experienced in Project Management.
- Proficient and experienced in using CRM systems.
- Experienced in research.
- Experienced in sales roles, prior experience accepted.
- Experienced in Customer Service, prior experience accepted.
About The Client:
Our client is a 100% Australian Aboriginal-owned creative marketing consultancy that provides quality communication strategies, social media management, workshops, videography, design, branding, print, marketing, and website development services to their clients.
