Senior Hospitality Operations Manager

1 month ago

Sydney, New South Wales, Australia 11 Recruitment Full time
About Berkelo Bakery

Berkelo Bakery is a renowned bakery specialising in artisanal bread and pastries made from organic and locally sourced ingredients. Our commitment to sustainability drives us to employ natural fermentation techniques and actively reduce waste across our operations.

Job Overview

We are seeking a highly skilled Senior Hospitality Operations Manager to join our team at our Terrey Hills venue. The successful candidate will be responsible for ensuring the smooth day-to-day running of our café, managing both front-of-house and kitchen activities to provide an exceptional customer experience while adhering to operational standards.

Key Responsibilities:
  • Operations Management: Ensure seamless day-to-day operations, managing front-of-house and kitchen activities to maintain high standards of customer service and quality.
  • Culinary Team Collaboration: Work closely with our culinary team to develop and refine menus, focusing on seasonal, organic, and locally sourced ingredients, and regularly update offerings based on customer preferences and ingredient availability.
  • Staff Management: Manage the hiring process for café staff, including front-of-house personnel, baristas, and kitchen support, providing thorough training on service standards, sustainability goals, and product offerings, and prepare staff rosters to ensure adequate coverage during peak hours and special events.
  • Sourcing and Procurement: Oversee the procurement of all supplies, from fresh organic produce to café essentials, maintaining optimal inventory levels to avoid shortages or overstocking, while ensuring products align with our sustainable practices and quality standards.
  • Health, Safety, and Hygiene: Regularly review and enforce health, safety, and hygiene protocols throughout the restaurant and catering operations, ensuring compliance with local regulations, conducting routine inspections to maintain a clean and safe environment for both staff and customers.
  • Customer Service: Act as the point of contact for customer inquiries, feedback, and complaints, addressing issues promptly and professionally, building relationships with regular customers, enhancing their dining experience, and fostering loyalty.
  • Financial Management: Manage the restaurant's budget, overseeing expenditures, cost controls, and financial reporting, regularly reviewing financial performance and implementing strategies to boost profitability without compromising on quality or sustainability.
  • Catering and Events: Lead the planning and execution of services for special events, such as functions and wedding receptions, working with the culinary team to design bespoke menus and ensuring that catering orders are delivered with precision, on time, and with the same quality as in-house services.
Requirements:
  • Industry Related Qualifications:
  • Minimum 2+ Years of Experience in Hospitality Management Positions:
  • Experience in Both Café and Bar/Restaurant Environments Preferred:
  • Strong Leadership Skills: Ability to support, motivate, effectively manage, and communicate with team members while maintaining a hands-on approach.
  • Proven Financial and Time Management Skills:
  • Strong Administrative Skills and POS System Experience:
  • Strong Work Ethic and Reliability:
Salary and Benefits:

The role offers a remuneration package ranging from $70,000 - $80,000, plus superannuation for a 38-hour work week.

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