Business Development Manager

2 weeks ago

Melbourne, Victoria, Australia Probe CX Full time
About the Role

We are seeking an experienced Bid Manager to join our dynamic team at Probe CX. As a key member of our bid management team, you will play a crucial role in delivering winning proposals that drive client success.

The successful candidate will oversee bid responses and solution development activities, ensuring all client requirements are met with a strategic, competitive solution. You will work closely with the Deal Lead and Solution Architect to develop compelling proposal response materials that present Probe CX's value proposition and competitive advantages.

Key Responsibilities:
  • Bid Management: Drive proposal development activities for qualified deal bids, preparing bid plans, schedules, and resource plans that clearly define deliverables and work activities across relevant internal teams.
  • Proposal Development: Translate client RFI/RFP requirements into a work plan that aligns with Probe CX's proposal, solution, and pricing requirements, in partnership with the Deal Lead and Solution Architect.
  • Response Writing: Develop compelling proposal response materials to present Probe CX's value proposition and competitive advantages.
  • Bid Response Content Management: Contribute to enhancement and maintenance efforts for content repository as part of the Bid team community.
  • Collaborative Coordination: Work with Sales, Accounts, Operations, Digital, and Technology teams to obtain solution sign-offs, address client business objectives, and align with Probe's standards.
  • Pricing and Compliance: Collaborate with Pricing, Legal, and QA/Risk teams to ensure compliance with Probe CX and industry standards, finalizing solution architecture, including the statement of work and other contractual documents.
  • Operational Transition: Interface with Probe CX Operations to facilitate smooth transition, align service delivery, and shape service delivery assumptions and location plans.
  • Sales Support: Participate in pre-qualification activities to support and shape new opportunities.
About You

You're an experienced Bid Manager with a proven ability to deliver successful bids, ideally within an outsourcing or BPO environment. Skilled in navigating complex RFI/RFP processes, you create structured work plans that meet both client and internal requirements. A strong communicator and team player, you excel at coordinating cross-functional teams and presenting solutions and competitive advantages to clients.

What We Offer

We offer a competitive salary range of $85,000 - $110,000 per annum, depending on experience. Additionally, we provide a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

At Probe CX, we foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Our way of life is built on equality, celebrating every individual's contribution to our collective success and growth.

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