Delightful Customer Engagement Specialist

1 day ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $86,820 - $124,956
Customer Experience Specialist Job Description

The ideal candidate will be responsible for ensuring a delightful experience for customers on their delivery day. They will also educate customers about the features and functions of their vehicles, assist with delivery operations, and coordinate vehicle staging and delivery appointments.

Key Responsibilities:
  • Welcome customers to the Tesla family by ensuring that their delivery day is a memorable experience.
  • Educate customers about the basic features and functions of their vehicles to enhance their ownership experience.
  • Assist the Store Leader with delivery operations to ensure a seamless customer experience.
  • Coordinate vehicle staging and host delivery appointments, including new owner orientations tailored to the individual customer's needs and comfort level.
  • Stay informed about industry trends and best practices to improve our delivery process.
Requirements and Qualifications:
  • A high school diploma or equivalent required, bachelor's degree in a related field preferred.
  • Excellent communication and interpersonal skills to interact effectively with customers and team members.
  • Ability to work independently and as part of a team to achieve departmental goals.
  • Basic knowledge of electric vehicles and their features.
Benefits:

This role offers an opportunity to influence the customer experience significantly and plays a crucial role in the company's rapidly growing sales operations.

Others:
  • Proactively update CRM systems to ensure accurate and timely delivery information is available to management.
  • Contribute ideas to enhance the delivery experience and improve back-end processes and procedures.
  • Support regional delivery customers through phone and digital channels to provide a supportive, customer-centric remote delivery experience.

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