Engagement Specialist – Dms And Drafting

About our TeamLexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.

About the RoleThis is a newly created role following the Henchman acquisition, a legal tech company that enriches data from Document Management Systems (DMS) for faster document drafting. LexisNexis will incorporate this enhanced document enrichment capability to deliver new generative AI drafting solutions to its clients.

As an Engagement Specialist, you will engage with clients as their first point of contact. Your objective is to efficiently and effectively plan and coordinate projects. You will successfully implement the assigned product(s) for clients. This includes pre-sales activities, pre-installation assessment, and systems analysis as required, software integration, as well as post-installation implementation assessment.

You will primarily work with various Document Management Systems and Document Drafting Software.

Reporting to the Head of Finance & Operations, this is a permanent full-time role to be based in Chatswood, Sydney with combined home / office-based arrangements to have flexible work-life balance.

Responsibilities Managing overall success and client satisfaction with DMS and Drafting Solutions projects and will be responsible for a portfolio of clientsServe as a Technical Pre-sales advisory to customers during the sales cycle.Helping clients to plan the implementation projects, including setting up engagements and planning sessions with key stakeholdersEnsuring projects are initiated promptly, reflecting the client's expectationsCreating project reports to communicate the status to key client stakeholders and Integration Services business functionsTracking the performance of projects to meet expectations and timelines, as well as manage risks and any issues the projects may encounter.Managing the review process with the product organization, and coordinate responses to clients

RequirementsPossess a background in technology or law with solid experience in a customer-facing role, ideally within technical pre-sales support.Experience in pre-sales activities, pre-installation assessment, systems analysis, software integration, as well as post-installation implementation assessment.Have familiarity with Generative AI, Microsoft products and Document Management Systems such as iManage, and NetDocumentsDemonstrate problem-solving skills – Be able to quickly mitigate challenges so they don't affect project outcomesHave the ability to work independently or as part of a cross functional team, collaborating with sales, product and support teamsHave great time management skills to meet frequent and possibly conflicting deadlines and work schedulesDisplay excellent verbal and written communication skills, including listening carefully and influencing and networking with a broad spectrum of internal colleagues and external clients

Work in a way that works for youWe promote a healthy work / life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, Paid Parental leaves, Volunteering leaves, Birthday leave, we will help you meet your immediate responsibilities and your long-term goals.

Working for youWe know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer : Optical AssistanceLife assurance and income protectionOption to buy additional Annual Leave daysEmployee Assistance ProgramReferral BonusFlexible working arrangementsBenefits for you and your familyAccess to learning and development resources

About the BusinessLexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

To learn more about opportunities with LexisNexis or RELX Global, join us here : / >

Apply now with your CV and cover letter outlining how your background aligns with the role.