Airport Customer Service Representative

2 weeks ago


Melbourne Airport, Australia dnata Full time

Company Overview


Dnata Airport Services is a leading provider of airport ground handling services.



Salary Range:


$55,000 - $65,000 per annum, depending on experience and qualifications.



Job Description


We are seeking an experienced Passenger Services Agent to join our team at Melbourne Airport.


The successful candidate will be responsible for delivering exceptional customer service to all client airlines, ensuring that all customer service requirements are met in a timely, efficient, and professional manner.


This role involves carrying out passenger check-in duties, assisting passengers with special needs, and promoting a positive company image.


The ideal candidate will have a minimum of 2 years' experience in a customer service-oriented role, excellent communication skills, and the ability to work in a fast-paced environment.


Required Skills and Qualifications



  • High school diploma or equivalent required
  • Minimum 2 years' experience in customer service-oriented role
  • Excellent communication and interpersonal skills
  • Ability to lift up to 32kg and push wheelchairs
  • Fluency in English (additional languages an advantage)


Benefits


As a valued member of our team, you will receive:



  • A competitive salary range ($55,000 - $65,000 per annum)
  • Ongoing training and development opportunities
  • A fun and dynamic work environment
  • Opportunities for career advancement


Others


Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance, pre-employment medical/Drug & Alcohol test, and full vaccination.



Essential Criteria:


To be successful in this role, you will need to ensure adherence to all company safety, policy, procedures, and processes, as well as possess high level computer skills and be motivated to commit to rostered shifts spanning 24 hours/7 days a week.


Highly Desirable:


Fluency in Mandarin, Cantonese, or Spanish is highly desirable.



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