Customer Service Advocate
2 weeks ago
As a key figure in our customer service team, you will play a vital role in delivering exceptional customer experiences through proactive communication, efficient problem-solving, and streamlined process management.
Key Responsibilities:
- Coordinate ocean freight shipments to meet customer needs and operational capabilities.
- Act as primary liaison for customers, providing prompt updates and resolutions.
- Utilize customer feedback to refine and elevate service delivery.
- Collaborate with internal teams and external partners to optimize processes for maximum efficiency.
- Maintain accurate records to ensure alignment with customer expectations and regulatory compliance.
- A proven track record in ocean freight forwarding, backed by a proactive approach to problem-solving and customer service.
- Exceptional communication skills, enabling effective navigation through challenges and fostering positive relationships.
- Advanced proficiency in Microsoft Office, with the ability to adapt quickly to new software.
Become part of a global organization operating across 140 countries with over 76,000 colleagues. Thrive in a diverse and inclusive environment that fosters career growth and personal development.
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