Retail Training Experience Manager

1 week ago

Melbourne, Victoria, Australia inchcape Full time
Dynamic Retail Training Opportunity

We are seeking an experienced Retail Training Manager to join our team and contribute to the development of our retail workforce. This role will be responsible for designing, implementing, and overseeing training programs that enhance customer-centricity and improve soft skills.

This is an excellent opportunity for individuals with a passion for learning and development to drive business success in a dynamic environment.

About the Role:

  • Learning and Development: Collaborate with business leaders to identify challenges and develop innovative solutions to address capability gaps. Design, deliver, and oversee a range of integrated learning interventions that drive customer satisfaction and improve employee performance.
  • Facilitation & Partnerships: Facilitate high-quality training sessions and work with external partners to enhance learning offerings. Partner with HR to improve leadership capabilities and drive organisational success.
  • Relationship Building: Develop strong relationships with key stakeholders to understand their needs and collaborate on best practices for learning and development.

Why Join Us?

At Inchcape, we offer a supportive team environment, opportunities for career growth and development, and a comprehensive benefits package including flexible work arrangements, thorough training, and access to employee benefits.

What We Offer:

  • A competitive salary of $80,000 - $100,000 per annum, depending on experience.
  • A generous benefits package including flexible work arrangements, thorough training, and access to employee benefits.
  • Ongoing training and development opportunities to support your career growth and success.
  • A supportive team environment where you can thrive and make a meaningful contribution.

About You:

To succeed in this role, you will need:

  • Experience in a similar role, preferably in the retail or automotive industry.
  • A full driver's license and ability to travel as required.
  • Strong facilitation and partnership skills, with the ability to design and deliver high-quality training sessions.
  • Hands-on knowledge of authoring technologies, Intranet design tools, and multimedia applications.
  • Demonstrated experience in instructional design and e-learning course creation with Articulate360.

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