Lead Retail Experience Manager

2 weeks ago


Melbourne, Victoria, Australia Bobbi Brown Cosmetics Full time

As a Lead Retail Experience Manager at Bobbi Brown Cosmetics, you will play a pivotal role in driving retail sales while delivering exceptional customer service. You will be responsible for managing and developing the talent and capabilities of your team to achieve optimal performance.

About Us

We are the global leader in prestige beauty, delighting consumers with transformative products and experiences that inspire them to express their individual beauty. Our commitment combined with your talent helps us deliver our High Touch customer service, while bringing the best to everyone we touch.

About the Role

This is an exciting opportunity to join our team as a Lead Retail Experience Manager. As a key member of our retail leadership team, you will be responsible for driving retail sales, delivering 5-Star Customer Service, and leading by example to ensure a high-touch experience is delivered to each customer.

Key Responsibilities:

  • Manage and develop the talent and capabilities of your team to achieve optimal performance.
  • Drive retail sales while delivering exceptional customer service.
  • Lead by example to ensure a high-touch experience is delivered to each customer.

Requirements:

  • Excellent customer service skills.
  • Previous experience in Sales/Goal-driven environment is desirable.
  • Experience in leading and supervising people.
  • Experience gained within a retail store environment is advantageous.
  • Excellent communication skills, leadership, organizational, and time management skills.
About You

We are looking for a dynamic, passionate, and motivated candidate with experience of leading a team in a fast-paced retail environment. Whilst experience and qualifications in the luxury beauty industry is desirable, it is not mandatory as we are able to provide on-the-job training to those who have proven leadership & retail experience teamed with an existing level of confidence and a commitment to learn.

Salary: $60,000 - $80,000 per year, depending on experience.

We offer a competitive salary, excellent benefits, and opportunities for professional development and career progression. If you have a passion for working with people and a desire to deliver exceptional customer service, we would love to hear from you.



  • Melbourne, Victoria, Australia Frontline Retail Melbourne Full time

    About the Role:We are seeking a charismatic and experienced Store Manager to lead our Melbourne Central Vintage Boutique, driving sales growth and delivering exceptional customer experiences.The successful candidate will have a passion for fashion, retail, and customer service, with excellent communication and leadership skills. They will be responsible for...


  • Melbourne, Victoria, Australia Frontline Retail Melbourne Full time

    Store Management OpportunityWe are seeking a highly skilled Store Manager to lead our Premium Menswear store in Melbourne Central.About the Role:Excellence Driven: Lead daily store operations with a strong focus on delivering exceptional customer experiences and driving sales growth.Performance Focus: Drive sales performance to meet and exceed targets,...


  • South Melbourne, Victoria, Australia Officeworks Full time

    About OfficeworksWe are a dynamic retail environment where exceptional customer experiences come first.Role OverviewThis role offers a unique opportunity to lead from the front, delivering outstanding customer service and inspiring your team to achieve sales targets and KPIs.Key Responsibilities:Serve customers with excellence, ensuring their journey is...


  • South Melbourne, Victoria, Australia Spotlight Retail Group (SRG) Full time

    About SpotlightAs a leading retailer in Australia and Asia, we celebrate 50 years of family heritage and commitment to excellence. Our story began in the South Melbourne Markets, where our humble beginnings laid the foundation for our strong business culture.Salary & BenefitsWe offer a competitive salary, superannuation, and quarterly profit share bonus....


  • Melbourne, Victoria, Australia Laminex Australia Full time

    At Laminex Australia, we are seeking a Retail Customer Experience Manager to lead our Windsor showroom. This is an exceptional opportunity to be at the heart of our new retail operation, focused on B2C engagement.The successful candidate will have a proven track record in customer-facing sales roles, preferably in retail or hospitality. Strong leadership and...


  • Melbourne, Victoria, Australia Frontline Retail Melbourne Full time

    About the RoleWe are seeking a skilled and experienced Jewellery Retail Store Lead to join our team in Melbourne. As a key member of our store leadership, you will play a vital role in driving sales growth, enhancing customer experiences, and maintaining store standards.Job ResponsibilitiesOperational Excellence: Oversee daily store operations, including...


  • Melbourne, Victoria, Australia Retail Prodigy Group Full time

    Unlock Your Potential as a Retail LeaderAre you an exceptional leader looking to take your retail career to new heights? Do you have a passion for driving sales, mentoring teams, and creating extraordinary shopping experiences?We're seeking a highly skilled Assistant Store Manager to join our dynamic Samsung Werribee team at Retail Prodigy Group. As a key...


  • Melbourne, Victoria, Australia MAC Full time

    We are seeking an experienced Retail Experience Manager to join our team at MAC in Melbourne, Australia.As a Retail Experience Manager, you will be responsible for delivering retail operational excellence and driving sales while providing exceptional customer service.Key responsibilities include:Managing and developing the talent and capabilities of your...


  • Melbourne, Victoria, Australia Laminex Australia Full time

    Role OverviewLaminex Australia is seeking a highly skilled Retail Customer Experience Manager to lead our Windsor showroom. In this role, you will be responsible for developing and implementing strategies to enhance the customer journey, gather feedback, and make data-driven improvements.As the Retail Customer Experience Manager, you will be at the heart of...


  • Melbourne, Victoria, Australia Intrepid Experience Full time

    Company OverviewAt Intrepid Travel, we're a team of passionate individuals dedicated to creating life-changing experiences for our customers. As a certified B Corp, we prioritize sustainability and social responsibility in everything we do.SalaryWe offer a highly competitive salary of $150,000 - $200,000 per annum, depending on experience, as well as a range...


  • Melbourne, Victoria, Australia Intrepid Experience Full time

    At Intrepid Experience, we're passionate about delivering world-class travel experiences that inspire and educate. As a General Manager of Digital Product, you'll play a critical role in driving our digital product strategy, ensuring seamless customer experiences across all touchpoints.About the RoleWe're looking for an experienced digital product leader to...

  • HR Business Partner

    2 weeks ago


    Melbourne, Victoria, Australia Intrepid Experience Full time

    Job SummaryWe're seeking an HR Business Partner to join our team in Melbourne, Australia. As a key member of our ANZ and Global People Team, you'll play a critical role in shaping and maintaining Intrepid's positive and engaging culture.In this full-time, permanent position, you'll work closely with managers to get the best from their teams, focusing on...


  • Melbourne, Victoria, Australia Frontline Retail Melbourne Full time

    About the Role:Frontline Retail Melbourne is seeking a skilled and motivated Assistant Manager to lead their French Vintage Inspired Boutique in Doncaster. As an experienced retail professional, you will be responsible for driving sales growth, improving customer satisfaction, and mentoring a team of fashion enthusiasts.Key Responsibilities:Manage day-to-day...


  • Melbourne, Victoria, Australia Crossmark Full time

    About the RoleWe are seeking an experienced retail professional to join our team as a Retail Experience Manager in VIC's Eastern Suburbs.Job DescriptionMaintain and elevate displays in department stores across your territory, ensuring exceptional brand representation.Audit stock levels and ensure compliance with display standards, guaranteeing a seamless...


  • Melbourne, Victoria, Australia Retail Prodigy Group Full time

    About UsRetail Prodigy Group is a leading retail franchise partner for NIKE Stores across Australia and New Zealand, as well as the Retail Operations Partner for Samsung Stores in Australia.Job DescriptionWe are seeking a Senior Retail Operations Manager to join our team. This role will be responsible for managing a portfolio of NIKE stores within VIC and...


  • Melbourne, Victoria, Australia Country Road Group Full time

    Retail Experience Manager - Country Road GroupThe ideal candidate will have a strong background in retail, with a focus on visual merchandising and store design. This role will play a key part in shaping the customer experience across all retail channels, ensuring alignment with the brand's overall strategy.This is an exciting opportunity to join our team...


  • South Melbourne, Victoria, Australia Spotlight Retail Group (SRG) Full time

    Job OverviewA competitive salary of $70,000 - $80,000 per annum, plus superannuation and quarterly profit share bonus, is on offer for this full-time Department Manager role at Spotlight Retail Group (SRG)Key ResponsibilitiesSupport the Management Team in overseeing store operations, ensuring smooth and efficient processes across departments.Drive sales...


  • Melbourne, Victoria, Australia Laminex Australia Full time

    We're seeking an exceptional Retail Customer Experience Team Lead to join our Laminex Australia team.Job DescriptionAs a key member of our retail operations, you'll be responsible for delivering outstanding customer experiences and driving sales growth. Your primary focus will be on leading a talented team of designers to provide exceptional service, meet...


  • Melbourne, Victoria, Australia Frontline Retail Melbourne Full time

    Store Manager Role at Frontline Retail MelbourneWe are seeking a highly skilled Store Manager to lead our brand new store in Mornington, on the picturesque Mornington Peninsula.This is an exceptional opportunity for a retail professional to join Australia's leading family-owned homewares retailer and take ownership of creating a welcoming atmosphere and...

  • Beauty Manager

    1 week ago


    Melbourne, Victoria, Australia Clinique Full time

    Tom Ford Beauty Counter ManagerPosition Overview: We are seeking a dynamic and inspirational Store/Retail/Counter Manager to lead, coach, and develop our team of Sales Associates. This role requires proven leadership, coaching, and business management skills gained in a fast-paced retail environment.This is an exceptional opportunity for you to be Chief...