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Guest Services Coordinator
4 weeks ago
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
About the location
When you think about Four Seasons, we hope unparalleled luxury comes to mind. To us, true luxury is a meaningful sense of belonging, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.
Guest Services Coordinator, you will play a key role in ensuring a seamless arrival and departure experience for our guests. This role is pivotal in orchestrating the day-to-day operations of the bell desk and delivering exceptional service aligned with Four Seasons standards.
Responsibilities- Coordinate daily operations of the bell desk to ensure timely and efficient service.
- Act as the primary liaison between Front Office, Concierge, Valet, and Housekeeping to support smooth guest movement throughout the hotel.
- Respond promptly to guest requests, including luggage assistance, transportation arrangements, and special amenities.
- Oversee the storage and retrieval of guest luggage, parcels, and lost & found items.
- Maintain accurate records of all guest interactions and departmental activities.
- Ensure all team members are briefed on VIP arrivals, group movements, and special guest preferences.
- Support the onboarding and ongoing training of bell desk and door staff.
- Handle guest concerns with professionalism and escalate issues when necessary.
- Uphold safety, cleanliness, and presentation standards in lobby and entry areas.
- Promote and embody the Four Seasons service culture at all times.
- Previous experience in a Front Office or Guest Services role, preferably in a luxury hotel environment.
- Strong communication and organizational skills.
- Ability to multitask in a fast-paced, guest-facing environment.
- Knowledge of Opera or other property management systems preferred.
- Flexible availability, including weekends, holidays, and overnight shifts if required.
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Employee Discount for stays at any Four Seasons worldwide
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
- Full-time position
- Rotating roster including early mornings, evenings, weekends, and public holidays
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