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Junior IT Support Specialist

2 weeks ago

Kemps Creek, New South Wales, Australia beBeeSupport Full time $90,000 - $110,000

Job Title: IT Support Engineer I, Operations Technology Solutions

Job Description

We are seeking a junior IT Support Engineer to join our team. The role involves working at the heart of our operational sites, supporting various IT systems.

  • Key Responsibilities:
  • Troubleshoot and resolve technical issues related to PCs, wireless handheld devices, thin clients, printers, and other end-user devices.
  • Manage and maintain IT equipment, handling multiple customer requests simultaneously.
  • Responsible for the Return Merchandise Authorization (RMA) process for devices under warranty.
  • Continuously learn new technologies and participate in career development opportunities within the IT network.

Required Skills and Qualifications:

  • 1+ years of experience supporting Windows, Mac, or Linux Operating Systems in a corporate setting.
  • Experience troubleshooting integrated and interdependent computer systems.
  • Maintenance and troubleshooting skills for zebra thermal printers, thin clients, PCs, scanners, and portable handheld terminals.
  • High school diploma or equivalent.
  • Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications.
  • Ability to work flexible schedules, including weekends, days, and nights.
  • Ability to lift 50 lbs and stand/walk for 10-12 hours.

Benefits:

  • Opportunities for growth and professional development.
  • A dynamic and fast-paced work environment.
  • A team-oriented culture with collaborative colleagues.

Others:

  • Possession of CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux, Microsoft hardware, AWS, or other industry-relevant certifications is an asset.
  • Previous experience in a dynamic environment with high levels of customer service is preferred.
  • Ability to communicate complex IT concepts in simple terms is essential.
  • Project management skills, especially for high-priority projects, are valuable assets.