Customer Service Specialist

2 weeks ago

Kemps Creek, Australia DSV Full time

Job Req Number: 66562
Time Type: Full Time

**DSV is truly a global player offering services worldwide. Operating as the third largest global supplier of Transport & Logistics in more than 90 countries and over 75,000 employees, we thrive within an international network of partners and agents. Every day, we aim to open many opportunities for you to develop your career on an international scale, promoting Customers First, Best performance & True Collaboration - we are One DSV**

The Customer Service Specialist will be responsible for the proactive communication between the client and the warehouse. It will be the main contact point using RECAP as a tool to record every single case and resolution of conflicts. The person in this role need to be a customer face driven and also an internal customer support, interacting with key player in the operation and communicate in proper terms with the parties. With an emphasis on discovering your potential and determination to connect with your fellow forwarders, this is an opportunity for you to thrive in a close and supportive team environment, valuing active listening and diversity of thinking.

**You will be responsible for (but not limited to)**:

- Recap tickets resolution in no more than 24 hours. (Close tickets with a resolution message to the client)
- Using RECAP as a tool to record every single case and resolution of conflict
- Follow up the improvements from the operation which will mitigate the re-occurrence of the same issue
- Customer satisfaction related to the communication and fast resolution of cases

**About you**:

- Degree in administration or engineering
- Experience with database environments and global enterprises such as Cargo wise or SAP (desirable but not indispensable)
- Communication-Verbal and Written
- Highly self motivated
- Work Independently

**DSV - Global transport and logistics**

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

  • Customer Service Specialist

    14 hours ago

    Kemps Creek, Australia Xylem Full time

    Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable

  • Customer Service Supervisor

    6 days ago

    Kemps Creek, Australia GJK Facility Services Full time

    **Introduction**: BETTER EXPERIENCES, BETTER OUTCOMES It's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people. We are a leading provider of facility services, committed to provider better experiences and better...

  • Customer Service Administrator

    7 days ago

    Kemps Creek, Australia HR Ambassador Full time

    **Immediate Start**: - **New Office**: - **Ongoing (Monday - Friday)** Due to rapid growth, an opportunity has become available for a **Customer Service Administrator **to join their team in Kemps Creek immediately. As a leader in Global Transport & Logistic solutions, you will play a key role in contributing to the teams success. **Key...

  • Warehouse Administrator/ Customer Service

    1 week ago

    Kemps Creek, Australia TNTWORKFORCE Full time

    **We are currently on the lookout for someone with the following skills** - Administration. - Logistics experience. - Customer Service. - Consignment. - Warehouse Management Systems experience - Strong attention to detail. - Great work ethic. - Available to work Monday - Friday. - 8-hour shift. - Reliable transport.

  • Customer Service Specialist

    2 weeks ago

    Eastern Creek, Australia Xylem Full time

    **Xylem’s **focus is to be the leading global provider of efficient, innovative and sustainable water technologies. One of the best drivers of innovation is a diverse and inclusive environment. We listen, learn and adapt to local environments, working in partnership with our customers and communities to 'Solve Water'. The **Customer Service Specialist...

  • Administrator/ Customer Service Representative

    2 weeks ago

    Kemps Creek, Australia TNTWORKFORCE Full time

    **We are currently on the lookout for someone with the following skills** - Administration - Customer Service - Consignment - Strong attention to detail - Great work ethic - Available to work Monday - Friday - 8-hour shift - Reliable transport

  • Administrator/ Customer Service Representative

    6 days ago

    Kemps Creek, Australia TNTWORKFORCE Full time

    **We are currently on the lookout for someone with the following skills** - Administration. - Logistics experience. - Customer Service. - Consignment. - Strong attention to detail. - Great work ethic. - Available to work Monday - Friday. - 8-hour shift. - Reliable transport.

  • Warehouse HR Administrator/ Customer Service Rep

    1 week ago

    Kemps Creek, Australia TNTWORKFORCE Full time

    **We are currently on the lookout for someone with the following skills** - Administration. - Logistics experience. - Customer Service. - Consignment. - Warehouse Management Systems experience - ** Must have** vendor management task experience. - Invoicing and financial recognition - Strong attention to detail. - Great work ethic. - Available to work...

  • Business Support Specialist

    5 days ago

    Kemps Creek, Australia DSV Full time

    Job Req Number: 70344 Time Type: Full Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family. DSV Solutions is seeking to hire a skilled and passionate Business Support Specialist in Sydney. As a Business...

  • Training Specialist

    2 weeks ago

    Kemps Creek, Australia Coles Supply Chain Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the role**: At Coles, our Distribution Centres play a key...