Customer Service Specialist

6 days ago

Kemps Creek, Australia DSV Full time

Job Req Number: 66562
Time Type: Full Time

**DSV is truly a global player offering services worldwide. Operating as the third largest global supplier of Transport & Logistics in more than 90 countries and over 75,000 employees, we thrive within an international network of partners and agents. Every day, we aim to open many opportunities for you to develop your career on an international scale, promoting Customers First, Best performance & True Collaboration - we are One DSV**

The Customer Service Specialist will be responsible for the proactive communication between the client and the warehouse. It will be the main contact point using RECAP as a tool to record every single case and resolution of conflicts. The person in this role need to be a customer face driven and also an internal customer support, interacting with key player in the operation and communicate in proper terms with the parties. With an emphasis on discovering your potential and determination to connect with your fellow forwarders, this is an opportunity for you to thrive in a close and supportive team environment, valuing active listening and diversity of thinking.

**You will be responsible for (but not limited to)**:

- Recap tickets resolution in no more than 24 hours. (Close tickets with a resolution message to the client)
- Using RECAP as a tool to record every single case and resolution of conflict
- Follow up the improvements from the operation which will mitigate the re-occurrence of the same issue
- Customer satisfaction related to the communication and fast resolution of cases

**About you**:

- Degree in administration or engineering
- Experience with database environments and global enterprises such as Cargo wise or SAP (desirable but not indispensable)
- Communication-Verbal and Written
- Highly self motivated
- Work Independently

**DSV - Global transport and logistics**

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

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