Project Specialist

Located at our cutting-edge Kemps Creek office and warehouse
- Enjoy generous employee discounts and benefits
- Contribute to a culture built on innovation, empathy, and forward-thinking

At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative logistics, technology and luxury retail services. Our brand encompasses a diverse range of entities, all of which are committed to delivering excellence to our valued customers.

We take immense pride in creating an environment where you can truly flourish. Our culture is more than just words on a page; it's the heart and soul of everything we do. We value open communication, collaboration, and diversity. We embrace the unique perspectives and backgrounds that each team member brings because we believe it's the key to our success.

**About the position**:
Are you a problem-solving superstar with a knack for juggling multiple priorities and delivering exceptional customer experiences?

We’re on the lookout for a **Project Specialist** ready to step into a dynamic role supporting our Commercial Account Executives. In this role, you’ll deliver outstanding service to our commercial customers by managing orders with precision and ensuring projects are completed seamlessly. From pricing and product recommendations to delivery schedules and customer satisfaction, you’ll be the go-to person keeping everything on track and running like clockwork.
- Build strong relationships with commercial customers by showcasing your in-depth knowledge of our product range and keeping them informed every step of the way.
- Take full ownership of customer orders, responding to enquiries, processing sales orders, raising purchase orders, and liaising with manufacturers to ensure stock and delivery timeframes are met.
- Work with customers and Account Executives to develop and manage delivery schedules that meet everyone’s needs.
- Juggle multiple customers across the country, ensuring top-notch service no matter where they are.
- Regularly liaise with manufacturers to keep product info and pricing accurate, monitor stock levels, and update systems as needed.
- Keep distribution centres informed well in advance of bulk deliveries to ensure everything goes smoothly.
- Share your expertise by assisting and training junior team members.

**Qualifications**:

- Previous experience in customer service or administration is essential, and you genuinely enjoy helping people.
- Knowledge of white goods and plumbing products is a big plus
- You’re confident with MS Office, G-Suite, and other digital tools.
- You’re meticulous and take pride in getting things right the first time.
- You’ve got excellent verbal and written communication skills, making it easy for you to collaborate with internal and external stakeholders.
- You’re great at interpreting technical data and making product recommendations.
- You thrive in a collaborative environment and enjoy contributing to group success.
- You know how to prioritise effectively and stay cool under pressure.

**Why Join Us?**
- We’re all about promoting from within, and we’re a growing company. Where you start isn’t where you’ll finish
- Our in-house Training Academy offers nationally accredited qualifications (Cert III & Cert IV) so you can upskill and stay sharp.
- From retail discounts and travel deals to wellness packages and entertainment offers - we’ve got something for everyone
- Access to our employee assistance program (EAP) to ensure you’re supported in both your personal and professional life.

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