Customer Service Specialist
2 weeks ago
As a key member of our Bupa Aged Care team, you will play a vital role in ensuring seamless administrative operations at our care home. Your exceptional customer service skills and attention to detail will make a significant impact on the lives of our residents and their loved ones.
Duties and Responsibilities- Resident Placement: Provide warm introductions to prospective residents and their families, coordinating admissions with ease and professionalism.
- Employee Support: Oversee the employee experience, administering rosters, recruitment activities, and onboarding new starters while managing leave and other HR tasks.
- Concierge/Reception/Administration: Lead the customer and administrative experience function, delivering exceptional service to the highest standards.
To excel in this role, you will require:
- Patient and empathetic approach when interacting with residents and their families.
- Excellent communication and diplomacy skills, ensuring clear understanding and reassurance is provided in all interactions.
- Intermediate to advanced proficiency in Microsoft Office Suite.
- Previous experience in a similar administrative/customer service role.
- Strong organisational and time management skills, prioritising tasks effectively and working independently.
We pride ourselves on creating a supportive and inclusive work environment where our team members feel valued and empowered to succeed. Some benefits include:
- A collaborative and caring team culture.
- Ongoing learning and development opportunities.
- Internal transfers across our care homes.
- Discounts on Bupa products and services.
A competitive salary of $70,000 - $90,000 per annum, depending on experience, reflects the importance we place on attracting and retaining top talent. If you are passionate about delivering exceptional customer service and making a real difference in people's lives, apply now to join our dynamic team
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