Customer Service Consultant
1 week ago
Bupa seeks an experienced Business Administrator to partner with our General Manager at WilloughbyCare Home. This permanent part-time position is crucial to the success of the operation, supporting the employee experience and providing a warm welcome to prospective residents.
About the Role- Resident Placement:
You will coordinate the admissions, welcome and settling in process, ensuring the best possible customer experience for prospective residents and their loved ones.
- Employee Service:
Support the care home employee experience through rostering, recruitment activities, onboarding and induction of new starters, and managing employee leave.
- Concierge:
Demonstrate a customer-centric approach within the reception area and during all interactions with residents, employees, visitors, and suppliers.
- Payroll:
Process fortnightly staff payroll and associated reports, ensuring Facility Manager reviews and authorizes pay run each fortnight.
About YouWe are looking for someone with:
- Minimum of a Cert III in Business Administration or equivalent experience
- Previous experience gained in a similar admin/customer service role
- Patience and a sunny disposition when working in a care home environment
- Intermediate to advanced skills across the MS Office Suite
- Highly developed organisation and time management skills
- Knowledge of Kronos/payroll systems/admin requirements in the Aged, Health Care or regulated industry is advantageous
This role offers:
- A supportive, collaborative, and caring team culture
- Continual learning and development opportunities
- Discounts on Bupa Products – insurances, optical, dental
- Exciting benefits on offer from our Bupa Partners
- Internal transfers across our care homes
Please note that pre-employment checks are required as part of the application process. We value diversity and inclusion and aim to create a workplace where everyone feels they belong. If you require any adjustments, please let us know at the time of your application.
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