Customer Service Consultant

1 week ago


Willoughby, Australia Bupa Full time

Bupa seeks an experienced Business Administrator to partner with our General Manager at WilloughbyCare Home. This permanent part-time position is crucial to the success of the operation, supporting the employee experience and providing a warm welcome to prospective residents.

About the Role
  • Resident Placement:

You will coordinate the admissions, welcome and settling in process, ensuring the best possible customer experience for prospective residents and their loved ones.

  • Employee Service:

Support the care home employee experience through rostering, recruitment activities, onboarding and induction of new starters, and managing employee leave.

  • Concierge:

Demonstrate a customer-centric approach within the reception area and during all interactions with residents, employees, visitors, and suppliers.

  • Payroll:

Process fortnightly staff payroll and associated reports, ensuring Facility Manager reviews and authorizes pay run each fortnight.

About You

We are looking for someone with:

  • Minimum of a Cert III in Business Administration or equivalent experience
  • Previous experience gained in a similar admin/customer service role
  • Patience and a sunny disposition when working in a care home environment
  • Intermediate to advanced skills across the MS Office Suite
  • Highly developed organisation and time management skills
  • Knowledge of Kronos/payroll systems/admin requirements in the Aged, Health Care or regulated industry is advantageous
What's in it for you?

This role offers:

  • A supportive, collaborative, and caring team culture
  • Continual learning and development opportunities
  • Discounts on Bupa Products – insurances, optical, dental
  • Exciting benefits on offer from our Bupa Partners
  • Internal transfers across our care homes
Eligibility criteria and conditions apply

Please note that pre-employment checks are required as part of the application process. We value diversity and inclusion and aim to create a workplace where everyone feels they belong. If you require any adjustments, please let us know at the time of your application.



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