Customer Experience Coordinator

1 week ago


Willoughby, Australia Bupa Full time
Key Responsibilities:

The Customer Experience Coordinator will be responsible for coordinating the admissions, welcome and settling in process to ensure a warm, welcoming and informative introduction to the care home.

  • Coordinate resident placement
  • Support the care home employee experience through rostering, recruitment activities, onboarding and induction of new starters, and managing employee leave
  • Demonstrate a customer-centric approach within the reception area and during all interactions with residents, employees, visitors, and suppliers
About You:

We are looking for an experienced Business Administrator who can provide exceptional customer service and has intermediate to advanced skills across the MS Office Suite. A minimum of a Cert III in Business Administration or equivalent experience is required.

  • Patience and calm demeanor when dealing with worried families or confused residents
  • Highly developed organisation and time management skills – prioritisation and self-direction is key in this role
  • Knowledge of Kronos/payroll systems/admin requirements in the Aged, Health Care or regulated industry is advantageous
Benefits:

We offer a range of benefits including discounts on Bupa Products, exciting benefits on offer from our Bupa Partners, internal transfers across our care homes, and continual learning and development opportunities.

Our team culture is supportive, collaborative, and caring, and we have a dedicated Induction program to set you up for success. We also offer a salary that reflects the level of responsibility and expertise required for this role.



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