Customer Services Consultant I Willoughby

7 months ago

Willoughby, Australia Dental Corporation Full time
Are you looking for a rewarding role where you can utilise your extensive business administration experience with a fun and Welcoming team? The Opportunity Exciting opportunity for a dynamic, experienced business administrator to partner with our General Manager as part of the care home leadership team at our Willoughby Home. Your role known across Bupa as the Customer Service Consultant, is crucial to the success of the operation of the home. Supporting the employee experience, you will work across the following functions: rostering and pay, training/compliance and Human Resources. Some of your duties will include:• Resident Placement Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by coordinating the admissions, welcome and settling in process, ensuring the best possible customer experience• Employee Service Support the Care home employee experience through rostering, recruitment activities, onboarding and induction of new starters, and managing employee leave.• Concierge Demonstration of a customer centric approach within the reception area and during all phone, email and in person interactions with Residents, employees, visitors, and suppliers.• Payroll  Processes fortnightly staff payroll and associated reportsEnsures Facility Manager reviews and authorizes pay run each fortnight About You •Minimum of a Cert III in Business Administration or equivalent experience•Previous experience gained in a similar admin/customer service role•Patience - working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition•You might be speaking to a worried family, or a confused resident, and although you can’t always provide answers, you can reassure and follow up•Intermediate to advanced skills across the MS Office Suite•Highly developed organisation and time management skills – prioritisation and self-direction is key in this role•Knowledge of Kronos/payroll systems/admin requirements in the Aged, Health Care or regulated industry is advantageous What’s in it for you? •We set you up for success from the get-go with our dedicated Induction program•Supportive, collaborative, and caring team culture•Continual learning and development opportunities•Discounts on Bupa Products – insurances, optical, dental•Exciting benefits on offer from our Bupa Partners•Internal transfers across our care homes

Be at the Heart of It – your new team is ready to welcome you Just so you know, everyone will be required to complete pre-employment checks as part of the application process. 

Bupa cares about creating and sustaining a safe and inclusive workplace where our team members feel they belong regardless of gender identity (including how one chooses to express it), ethnicity, disability (physical, mental and/or sensory), sexual orientation, religion or life stage. We are committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.

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