Technical Claims Specialist

5 days ago

Melbourne, Victoria, Australia Suncorp Group Full time

Job Summary

We are seeking an experienced claims professional to join our specialty lines claims team as a Technical Claims Specialist. In this role, you will be responsible for providing technical decision-making for specialty claims teams across portfolios.

Key Responsibilities

  • Provide technical decision-making for specialty claims teams across portfolios.
  • Design and implement improvements to elevate technical decision-making within specialty claims teams and the broader Commercial Claims business.
  • Serve as the next-level decision-maker for complex claim referrals from senior claims officers and leaders.
  • Coach and mentor senior claims officers, technical specialists, and coaches.
  • Support the design and implementation of processes and internal controls to ensure adherence to risk frameworks and applicable regulations.
  • Collaborate with the National Manager to set benchmarks for technical performance, fostering a high-performing and engaging team environment.
  • Critically assess legal panel advice and support claims officers in implementing reserving and claims strategies, ensuring decisions are both commercially and customer-focused.
  • Manage internal and external stakeholder expectations regarding likely claim outcomes and portfolio impacts.

Requirements

  • Minimum 5 years' experience managing complex claims across financial lines and/or public liability (injury) risks.
  • Minimum 2 years' experience in coaching and people development.
  • Experience in a similar role is highly desirable.
  • Experience as an associate or senior associate-level lawyer in an insurance law firm is highly desirable.

What We Offer

  • A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave
  • Discounts and offers on a range of retail favourite stores as well as insurance products
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave
  • Invest in your brighter future with ongoing study support and career development programs; and
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council

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