Senior Enterprise Account Growth Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $120,000 - $160,000
Job Description:

We are seeking a seasoned professional to join our team as a Sr Customer Success Manager. This role is responsible for managing a portfolio of large enterprise accounts, driving customer satisfaction, and ensuring long-term growth.

Key Responsibilities:
  • Perform initial onboarding of accounts with enterprise-level customers, ensuring seamless adoption and ongoing engagement throughout the customer's lifecycle.
  • Develop and execute comprehensive engagement and communications strategies that maintain high customer satisfaction levels.
  • Serve as the primary point of contact for customers, providing expert guidance and support to help them realize value from our solutions.
  • Conduct periodic customer success reviews to confirm satisfaction, resolve issues, and expand solution use throughout the account.
  • Implement and share best practices to ensure customers achieve maximum benefits from our solutions.
  • Use data-driven insights to inform customer engagement strategies and drive business growth.
Requirements:
  • 8+ years of experience in customer success or account management, with a proven track record of delivering results in similar roles.
  • Strong commercial acumen, with the ability to communicate technical subjects to non-technical stakeholders.
  • Excellent problem-solving skills, with the ability to operate with autonomy and limited oversight.
  • Credibility and trust with customers and internal stakeholders, built through a deep understanding of their needs and requirements.
  • A track record of SaaS account management and high customer renewal rates.
  • Experience maintaining valuable relationships with diverse customer bases.
  • Possession of a Bachelor's degree in a relevant field, or equivalent experience.
Benefits:

We offer a competitive compensation package, including a salary range of $80,000 - $120,000 per year, depending on experience. Additionally, we provide a comprehensive benefits program, including medical, dental, and vision coverage, 401(k) matching, and paid time off.

Why Work with Us?

We're a dynamic and growing organization that values innovation, collaboration, and employee development. Our team is passionate about delivering exceptional customer experiences and making a meaningful impact in our industry. If you're a motivated and results-driven professional looking for a new challenge, we encourage you to apply.

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