Senior Enterprise Account Manager

5 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $160,000 - $240,000

Job Title: Senior Account Growth Specialist

About the Role:

We are seeking a skilled and experienced Senior Account Growth Specialist to join our team. This is an exciting opportunity for someone who thrives in a fast-paced environment, loves working with customers, and has a passion for driving business growth.

In this role, you will be responsible for managing large enterprise accounts and developing strategies to increase customer satisfaction, application engagement, retention, and growth. You will be the primary point of contact for customers, understanding their success criteria, sharing best practices, providing solution guidance, and helping them realize value from our platform.

You will work closely with cross-functional teams, including Sales, Training, and Professional Services, to identify new opportunities to expand customer use of our platform. Your expertise will also be sought by Product Management, Marketing, and Sales on innovation and continuous improvement opportunities.

Key Responsibilities:
  • Perform initial onboarding of accounts with enterprise-level customers, ensuring adoption and ongoing engagement throughout the customer's lifecycle.
  • Develop and implement comprehensive engagement and communications strategies that maintain high customer satisfaction.
  • Be the subject matter expert, providing guidance to allow customers to create impact and increase collaboration across their organization and with external parties.
  • Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand platform use throughout the account.
  • Implement and share best practices to ensure customers are realizing the greatest possible value from our platform.
  • Use usage patterns to gain insights, provide guidance, and increase customer adoption and satisfaction.
  • Manage and resolve critical situations.
Requirements:
  • 8+ years of Customer Success or Account Management experience (or equivalent).
  • Strong commercial acumen to communicate technical subjects to non-technical personnel in large enterprises.
  • Ability to operate with high autonomy and limited oversight, with a complete understanding of carrying out the needs of the business while successfully maintaining high customer satisfaction rates.
  • Credibility and trust with customers and internal stakeholders by understanding their requirements.
  • A track record of SaaS account management and high customer renewal rates.
  • Experience maintaining valuable and outcome-based relationships with a diverse customer account base.
  • Passion for working with leading-edge, web-based technologies and a desire to understand our platform's benefits, use cases, and technical elements.
  • Bachelor's degree in a relevant field, or equivalent experience.
  • Willingness to travel based on customer and business need.

We welcome diverse perspectives and non-traditional paths because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you're doing work that stretches you, excites you, and connects you to something bigger, that's magic at work. Let's build what's next, together.

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