Customer Service Team Lead

1 week ago


Adelaide, South Australia Wyndham Destinations Full time
About the Role

We are seeking a seasoned Customer Service Team Lead to join our team at TRYP by Wyndham Pulteney Street Adelaide. As a key member of our front office team, you will be responsible for delivering exceptional customer service and ensuring seamless day-to-day operations.

Responsibilities
  • Greet and register owners and guests, providing information on local attractions and amenities.
  • Manage front desk operations, including handling department-related paperwork and utilizing communication equipment.
  • Perform additional duties to assist the Front Office Manager as needed.
Requirements

To succeed in this role, you must have:

  • Previous experience in a similar hotel position.
  • A genuine passion for customer service and the local area.
  • Excellent communication skills and strong interpersonal abilities.
  • An enthusiastic, self-motivated, and positive attitude.
  • Immaculate presentation and professional grooming standards.
  • High levels of computer literacy.
  • Experience with a Property Management System (PMS) is advantageous.
  • The ability to recognize and solve problems in the workplace.
  • A flexible schedule, including nights, weekends, public holidays, and school holidays.
Benefits

You will enjoy a range of benefits, including:

  • An immediate start.
  • A long-term opportunity for growth and development.
  • A supportive work culture that promotes continual learning and improvement.
  • Professional development funding.
  • Discounted hotel and resort stays globally.
Compensation

The estimated salary for this position is $55,000 - $65,000 per annum, based on location and industry standards.



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