Field Service Team Lead

4 weeks ago


Adelaide, South Australia Cavpower Cat Full time

Cavpower Cat is a leading provider of equipment and product support services to various industries. We are seeking a skilled and experienced individual to supervise the work of a team of technicians and ensure the product support provided to our customers represents outstanding value.

Key Responsibilities:

  • Attend to customer enquiries and determine scope of work;
  • Provide customer with an up-front estimate;
  • Establish time line for required service / repairs;
  • Keep the customer informed of the costs, status and any changes to the work;
  • Schedule work to technicians to maximise labour resources;
  • Manage workorders;
  • Assist with the ordering of parts and tools for jobs;
  • Monitor compliance to SHEQ requirements;
  • Provide technical assistance as required to ensure jobs are finished in a timely manner.

Requirements:

  • Leadership qualification or experience leading a small team;
  • Effective communication skills both written and verbal;
  • Sound influencing and negotiating skills;
  • Ability to develop and maintain strong client relationships;
  • Accurate with a high attention to detail;
  • Mechanical trade or aptitude;
  • Current driver's licence;
  • Familiarity with CAT and dealer systems an advantage.

What You Will Get:

In return for your skills and experience, you will receive an excellent remuneration package and training opportunities. Your ambition and outstanding performance can be rewarded with career progression into more senior roles and broader career opportunities.



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