Customer Service Team Lead
5 days ago
Customer Service Team Lead - Property Claims
We're seeking a highly skilled Customer Service Team Lead to join our Property Claims team. As a key member of our team, you'll be responsible for delivering exceptional customer service while ensuring compliance with all relevant policies, laws, and regulations.
Key Responsibilities:
- Lead a team of customer service representatives to ensure delivery of superior customer service.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with other teams to resolve complex customer complaints and issues.
- Stay up-to-date with industry developments and best practices in customer service.
About You:
- Proven experience in customer service leadership or management.
- Excellent communication and interpersonal skills.
- Ability to analyze complex customer complaints and develop effective solutions.
- Strong problem-solving and conflict resolution skills.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- A recognition and reward program for outstanding performance.
About Allianz:
We're a global insurance company with a strong presence in Australia. We're committed to delivering exceptional customer service and building long-term relationships with our customers.
Adjustments and Support:
If you require any support or adjustments to participate in our recruitment process, please don't hesitate to contact us.
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