Customer Service Team Lead

5 days ago


Adelaide, South Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

Customer Service Team Lead - Property Claims

We're seeking a highly skilled Customer Service Team Lead to join our Property Claims team. As a key member of our team, you'll be responsible for delivering exceptional customer service while ensuring compliance with all relevant policies, laws, and regulations.

Key Responsibilities:

  • Lead a team of customer service representatives to ensure delivery of superior customer service.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other teams to resolve complex customer complaints and issues.
  • Stay up-to-date with industry developments and best practices in customer service.

About You:

  • Proven experience in customer service leadership or management.
  • Excellent communication and interpersonal skills.
  • Ability to analyze complex customer complaints and develop effective solutions.
  • Strong problem-solving and conflict resolution skills.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A recognition and reward program for outstanding performance.

About Allianz:

We're a global insurance company with a strong presence in Australia. We're committed to delivering exceptional customer service and building long-term relationships with our customers.

Adjustments and Support:

If you require any support or adjustments to participate in our recruitment process, please don't hesitate to contact us.



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