Service Team Lead
1 day ago
Cavpower Cat, the leading Caterpillar dealer for South Australia and Western NSW, has been serving mining, construction, industrial, marine, and local government customers for over 50 years.
Our MissionWe strive to provide exceptional equipment and product support services, backed by our reputation for excellence and superior customer service.
Job OverviewAs a Service Team Lead at Cavpower Cat in Gepps Cross, you will have the opportunity to supervise a team of technicians and ensure that the product support provided to our customers represents outstanding value.
We are seeking a service-driven individual who can lead by example, prioritize tasks effectively, and maintain strong relationships with customers.
Key Responsibilities- Attend to customer enquiries and determine the scope of work;
- Provide customers with upfront estimates;
- Establish timelines for required services or repairs;
- Keep customers informed of costs, status, and any changes to the work;
- Schedule work to maximize labor resources;
- Manage work orders;
- Assist with ordering parts and tools for jobs;
- Monitor compliance to SHEQ requirements;
- Provide technical assistance as needed to ensure timely completion of jobs;
- Leadership qualification or experience leading a small team;
- Effective communication skills, both written and verbal;
- Sound influencing and negotiating skills;
- Ability to develop and maintain strong client relationships;
- Accurate with a high attention to detail;
- Mechanical trade or aptitude;
- Current driver's license;
- Familiarity with CAT and dealer systems is an advantage;
In return for your passion, skills, and experience, you will be rewarded with an excellent remuneration package and training opportunities.
In the long term, your ambition and outstanding performance can lead to career progression into more senior roles and broader career opportunities within Cavpower Cat.
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