Digital Platform Support Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeDigital Full time $95,000 - $115,000
Job Overview

We're seeking an experienced professional to join our team as a Digital Marketing Coordinator. This role will be responsible for driving digital innovation across retail and consumer platforms.

The ideal candidate will have experience in digital environments, particularly with Zendesk, Jira, and CMS platforms.

  • Experience in digital environments, preferably with Zendesk, Jira, and CMS platforms.
  • Strong communication and stakeholder engagement skills.
  • A problem-solving mindset with attention to detail.
  • Ability to work independently and manage multiple tasks.
About the Role

This role is focused on supporting the growth of our digital marketing capabilities, working closely with our national and centre marketing teams.

You'll be the go-to expert for platform support via Zendesk and our Help Centre.

  • Be the go-to expert for platform support via Zendesk and our Help Centre.
  • Manage onboarding/offboarding across MarTech systems to ensure compliance and security.
  • Support CMS, Adobe Campaign, apps, portals, and social media tools.
  • Collaborate with digital delivery, design, and development teams.
  • Drive improvements in user guides, training, and platform documentation.

You will work collaboratively to drive digital innovation and improve customer experiences.

Your success will contribute to the ongoing success of our business.

What You Bring

To be successful in this role, you'll need:

  • Proven experience in digital marketing or related field.
  • Strong understanding of digital marketing principles and practices.
  • Excellent communication and stakeholder engagement skills.
  • Problem-solving mindset with attention to detail.
  • Ability to work independently and manage multiple tasks.
Our Offer

At Vicinity Centres, we offer a range of benefits to our employees, including flexible working options, birthday leave, purchased additional leave, and $1000 worth of VCX securities rewarded for eligible team members.

We believe in creating an awesome place to work where our people are rewarded and recognised.

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