Customer Service Representative

1 month ago


Brisbane Airport, Australia Avis Budget Group Full time
About the Role

We are seeking a passionate and motivated individual to join our team as a Customer Service Representative. As the face of our brand, you will interact with customers at the rental counter, complete rental bookings, and respond to general customer inquiries.

Key Responsibilities
  • Establish customer car rental needs by actively listening
  • Review and recommend ABG's various add-ons and services to determine the best fit for the customer
  • Communicate rental procedures and guidelines effectively
  • Complete rental bookings in a timely, efficient, and accurate manner
  • Answer customer questions and inquiries
Perks and Benefits
  • Hourly pay, loadings, and commission incentives
  • Wellbeing program including life insurance, discounted health insurance, and superannuation options
  • Access to Perkbox, offering discounts and offers with hundreds of retailers and big brands
  • Employee discounts on car rental across Avis Budget Group
  • Employee Assistance Program (EAP) provided by Converge, offering 24/7 support for mental health and wellbeing
  • Full training provided to help you achieve your goals and reach your potential
Requirements
  • Full and valid driver's license
  • Availability to work on a rotational roster, including evenings, weekends, and public holidays
  • Ability to work in a fast-paced environment while delivering exceptional customer service
  • Previous experience in retail, hospitality, customer service, or similar roles
  • Ability to follow procedures and adhere to company guidelines and standards
  • Comfortable learning and using various computer systems to accurately input rental information
About Avis Budget Group

We are a leading provider of mobility options, with brands including Avis, Budget, and Zipcar. With over 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission.



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